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Environmental Services / Custodial Manager 2

Chapel Hill, NC
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Job Details

Careers Center | Environmental Services / Custodial Manager 2

Environmental Services / Custodial Manager 2

System ID
Environmental Services / Custodial
Relocation Type
Employment Status

Unit Description


UNC Hospital is a large teaching facility located on the University of North Carolina campus. It is a busy faced paced environment with high expectations and a strong team dynamic. The succesful candidate will need to show strong leadership skills along with a flexible style that adjusts to the unit's needs.


Sodexo is seeking an Environmental Services/ Custodial Manger 2 for University of North Carolina Healthcare, which is a member of the UNC Healthcare System and is located in Chapel Hill, NC. The Hospital has 900 licensed beds. This is a Day (1st) Shift Positions.  UNC is Blue Chip account. A fast-paced, fun account at a large teaching hospital located on the campus of University of North Carolina. Day shift managers are primarily responsible for in-patient nursing units and play a major role in patient satisfaction. 


This positions will be responsible for customer and client interaction, custodial inspection measurements, on-going training, quality, safety and implementation of best practices. It will also be responsible for infection control compliance, improved services, and timeliness of responses and validation of work quality. Manage and coordinate floor-care team and project work.


Must have proven ability in:

  • Positive interaction with clients
  • Follow up and communication
  • Handling multiple priorities
  • Previous custodial experience in a health-care enviornment 
  • Interaction with a diverse group - culturally and work groups - to ensure positive customer interaction


The Custodial Manager role will transition, lead, develop and train a team of 20+ FTEs with an emphasis on client satisfaction at all times. The ideal candidate for this position will have solid knowledge of Sodexo ES Systems and processes including FOSS, CARES, ENGAGE, TRAKKAR, UOS, Gold Check and Black Light inspections. High energy for fast paced environment. Must have a proven track record in driving 3rd party patient satisfaction outcomes, HCAHP scores and employee engagement. Must be familiar with Joint Commission and Hazmat Standards.


This is primarily a 1st shift position. The Custodial Managers will be required to participate in a rotational schedule involving weekends and holidays.

Position Summary

Provides management oversight for Environmental Services non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Sodexo Operating Standards for Environmental Service are in place as required to consistently meet all company, client, and regulatory requirements. Responsible for non-exempt work force planning through effective scheduling, development of daily work flow assignments, training and development, and monitoring for compliance to the plan.

Key Duties
-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexho safety and loss prevention programs and by providing safety-related training and equipment inventory maintenance.

-Provide leadership and direction to non-exempt employees
-Coordinate/conduct employee training
-Administer Human Resource processes (hiring, performance reviews, constructive counseling, prepare work schedules, payroll, etc.)
-Interact with outside vendors
-Ensure Sodexo Operating Standards for Environmental Service are in place and consistently met.
-Develop/implement action plans for improvement in compliance with Sodexo Operating Standards as identified.
-Reviews and maintains assigned areas of the Sodexo/Client budget commitments



Qualifications & Requirements

Basic Education Requirement - Associate's Degree 


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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