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Environmental Services / Custodial Operations Manager 2

Philadelphia, PA
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Careers Center | Environmental Services / Custodial Operations Manager 2
  • Environmental Services / Custodial Operations Manager 2

    System ID
    Environmental Services / Custodial
    Relocation Type
    Employment Status
  • Unit Description

    Sodexo is seeking a strong, dynamic Environmental Services Operations Manager 2 for a Resource role in Philadelphia, PA.  Hahnemann Universtiy Hospital is a blue chip account in center city.  This union account is a 400 bed, acute care teaching hospital, with several buildings in a downtown setting.  Full range of services including heart, cancer, obstetrics, general medical surgical, and an emergency department.  This position will last up to 1 year in length and will provide the opportunity to  and begin your career with Sodexo, which will allow for development opportunities for future permanent opportunities. 


    This is a Regional Operations Support position (ROS) managing a team of 40 on Day Shift.  This resource opportunity will serve as a Support Manager for this account.  This manager will have expertise and working knowledge of all aspects of a Environmental Services department and bring strong customer and client relations skills.  Should be flexible to support other local accounts as business needs arise.


    The successful candidate must be/have:


    * Customer service skills to enhance or improve the experience of the staff and patients

    * Able to communicate effectively and delegate responsibility efficiently

    * Able to establish, develop, and maintain relationships and client satisfaction in custodial services to ensure account retention.

    * Direct daily custodial operations to ensure employees have the necessary skills, equipment, and resources to complete their assignments.

    * Previous floor care experience preferred.

    *The ability to be bilingual in Spanish would assist in managing this workforce.


    The ideal candidate will have 3-5 years previous custodial or housekeeping experience in a hospital or healthcare environment. Proven results in positively impacting HCAHPS and patient satisfaction, superior interpersonal skills and a track record of being highly integrated with the ability to build relationships throughout the organizations they have previously worked at is a must. Must have experience with joint commission inspections and be completely familiar with all regulations governing hospitals, to include biohazard waste and pharmaceutical waste. This position will support leading a front-line hourly employees, TJC Prep, Support Audits Floor Care Projects, and will report directly to the District Manager.  Also, a proven Sodexo background with our UOS (Unit Operating Systems), TRAKKAR, ENGAGE, FOSS, CARES and demonstrated organized leadership style and drive for results.  Will need to hold all employees and management team members accountable for results on a daily basis to be successful in this role.   


    You will need to have exceptional communication, unit financial, interpersonal and technical skills are necessary. This individual must have good knowledge of Sodexo EVS operating systems.  Overall, will need to motivate hourly staff and maintain cleaning quality to a very high level. Driving client engagement and patient/employee satisfaction is essential for the success of this role. 


    High Visibility. Challenging Opportunities. Rewarding Environment.  to this job today and become a leader within Sodexo.  We foster an environment where employees are family, where the work is invigorating and satisfying, and where we common values and a commitment to your future – your quality of life.   today!

    Position Summary

    Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements.

    Key Duties
    -Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexho safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

    -Assumes GM responsibilities and authority in his or her absence

    -Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

    -Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

    -Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

    -Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.


    Qualifications & Requirements

    Basic Education Requirement - Associate's Degree
    Basic Management Experience - 2 years
    Basic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

    Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

    Apply on the Company Site
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