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Evening Supervisor, Patient Registration - Forest Hills, NY

UnitedHealth Group

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Job Details

Evening Supervisor, Patient Registration - Forest Hills, NY(Job Number:725264)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


The Evening Supervisor, Patient Registration / Access Services supervises personnel responsible for the daily operations as they relate to hospital access services. The Supervisor will coordinate efforts among clinical personnel, case managers, administrative and support staff as needed. The Supervisor will also ensure comprehensive authorizations are obtained for all services provided. 


This position will be working onsite Sundays from Noon to 8:00 pm and Monday -Thursday from 3:00 pm to 11:00 pm at Long Island Jewish Forest Hills Hospital. The Supervisor will also need to be on-call 24/7 on a rotating basis for staffing and technical support.

Primary Responsibilities:

  • Supervises the department’s day-to-day operations as they relate to Hospital Billing, Emergency Department Registration, Admitting Registration, and office management, as applicable
  • Supervises, hires, trains, disciplines and evaluates the performance of staff
  • Ensures performance appraisals are completed in a timely manner
  • Analyzes, recommends, implements and monitors approved work-flow changes
  • Processes payroll maintaining employee records and work schedules while ensuring adequate coverage at all times
  • Works with clinical personnel in obtaining authorizations and contacts insurance companies as needed
  • Ensures compliance with DOH regulations as they pertain to completion and filing of death certificates and termination certificates
  • Maintaining daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service
  • Monitors the inpatient and outpatient registrations for Quality Assurance
  • Responds to concerns of patients, families, physicians and staff
  • Recommends procedural and system changes to improve operational quality and efficiency
  • Actively participates in process improvement projects
  • Performs additional related duties, as required

Job General Operations Management
Primary Location US-NY-FOREST HILLS
Other Location 
Organization O360 Northwell Front Ops
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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