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Event Support Specialist (LHI) - Part Time - La Crosse, WI

UnitedHealth Group


Location:
La Crosse, WI
Date:
02/20/2018
2018-02-202018-03-21
Job Code:
750866
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Job Details

750866 Event Support Specialist LHI Part Time La Crosse WI

Event Support Specialist (LHI) - Part Time - La Crosse, WI (750866)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work

The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, “all other duties as assigned” will be expected for each position.

As an Event Support Specialist, you will travel to events throughout the United States and U.S. territories to provide administrative event support on behalf of LHI. In this role, you will also perform audits on event procedures, contracted staffing efforts and / or provide on-location data entry. In-office responsibilities include reporting results from event audits and assisting in EOC department day to day operations.

Primary Responsibilities:
  • Perform in a high visibility, non-people management role responsible for effectively administratively supporting and auditing event functions and teams.
  • Travel to identified locations and, in close coordination with EOC Leadership/Staff, complete all tasks related to event specific requirements.
  • Travel may be up to 70% of the position during peak times and a minimum of 10%.  
  • Most travel will occur over weekends and span across 3 - 5 consecutive days.
  • Work with EOC Leadership Team to implement, update, administer and evaluate internal / external processes and materials utilized to support LHI Network Providers/Practitioner / Customer in their service delivery requirements.
  • Assess and resolve provider concerns and develop and implement solutions that are beneficial to providers, LHI Customers and LHI.
  • Communicate effectively between the customer, provider, practitioner and LHI.
  • Document results from audits and follow through on any defects or identified areas of improvement.
  • Monitor event activities to ensure compliance with the applicable regulations and law, satisfaction participants, and resolution of any problems that arise.
  • Once fully trained, this position will be proficient in all processes for event delivery, be knowledgeable in customer requirements and expectations and understand the specialties at events and = expectations for each role.
Requirements:
  • High School Diploma / GED or higher
  • Ability and interest to travel to identified locations up to 70% of the position during peak times and a minimum of 10% regularly within US and US Territories
  • Flexible schedule - Must have open availability throughout the week as schedule will vary
  • 2+ years work related experience in customer service, leadership, training or provider relations
  • Intermediate computer skills including Microsoft Office Programs such as Word, Excel and Outlook (Word - creating and editing docs / Excel - entering data / Outlook - managing email and calendar)
  • Ability to travel over weekends with spans that may last 3 - 5 consecutive days
  • United States Citizenship
  • Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
Preferred Qualifications:
  • Knowledge of military databases and acronyms
  • Equivalent combination of education, experience and / or applicable military experience will be considered
  • National Career Readiness Certificate

Soft Skills:

  • Supportive of and interest in promoting LHI Culture
  • Must be confident in working with and partnering with highly educated staff
  • Must be a self-starter with strong problem-solving drive and efficient work habits along with flexibility and adaptability to changing situations
  • Excellent verbal and written communication skills with exceptional attention to detail and the ability to communicate and coordinate effectively to internal and external customers on all levels
  • Strong organizational and time management skills in a goal-oriented, fast paced environment
  • Ability to establish rapport, credibility, trust and confidence with LHI internal departments and clients and implement and execute on new initiatives as well as deliver results.
  • Demonstrated ability to lead the activities of others as well as manage and monitor performance
  • Proven experience managing complex, multi-faceted projects resulting in measurable successes and program growth
Physical Requirements:
  • Ability to work while standing for extended periods of time
  • Capable of lifting up to 35lbs frequently (34-66% of the time)
  • Physical ability to bend, reach, twist, package and transport (shift/roll/push/pull) multi-sized packages that range from 10 – 35lbs frequently and 50+lbs occasionally to rarely with assistance.

As a requirement of UnitedHealth Group’s contract with the Department of Defense, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense eQuip Form SF86, (the National Agency Check Legal and Credit or “NACLC”). Successful completion of the NACLC process is a requirement for continued employment in this role. NACLC processing will be initiated by our TRICARE Security Officer post-offer, and can take 3-6 months for a final decision communication from the Department of Defense. Candidates will be allowed to begin employment with UnitedHealth Group in this role based on an interim clearance, and final results will be communicated as they are received. Failure to obtain final NACLC approval will result in termination from this role.


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: UHG, LHI, Event Support Specialist, La Crosse, Wisconsin, military, customer service, training, part time, travel

Job Details

  • Contest Number750866
  • Job TitleEvent Support Specialist (LHI) - Part Time - La Crosse, WI
  • Job FamilyMarketing and Advertising
  • Business SegmentOptumCare

Job Location Information

  • La Crosse, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • SchedulePart-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 75 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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