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Exam Operations Team Lead - Cypress, CA

UnitedHealth Group

Cypress, CA
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Job Details

747306 Exam Operations Team Lead Cypress CA

Exam Operations Team Lead - Cypress, CA (747306)

Position Description

Position Description:
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.
The role of the Exam Operations Team Lead is to oversee the assigning of cases to Case Coordinators and to ensure that cases are being managed timely and appropriately to ensure contractual requirements are met. The Exam Operations Team Lead will be expected to assist Case Coordinators in placing Veterans cases with providers.
Primary Responsibilities:
  • Responsible for providing leadership, coaching and mentoring to Case Coordinators
  • Responsible for assisting in the distribution and management of work according to contractual requirements
  • Ensure all daily tasks are being completed by the Case Coordinators
  • Schedule Veterans examinations and diagnostic testing
  • Work with Clinic Manager to ensure MSLA clinics are properly staffed on day of Veteran’s examination
  • Manage telephony activity (i.e. inbound/outbound, escalation calls, established metrics being achieved)
  • Ensure all pertinent information is documented in MSLA database
  • Confirm daily clinic schedules are faxed to MSLA facilities
  • Work with Real Time Analyst, Workforce Planner and Quality Advocates to optimize the customer experience and results, especially during time of high volume activity
  • All other duties assigned by Management
Required Qualifications:
  • High School Diploma / GED
  • 1+ years of experience in a leadership role such as team lead, SME, supervisor, coach and mentor
  • 1+ years of work experience using Microsoft Excel (using sum formulas, editing, saving, and filtering data on spreadsheets) and Microsoft Word (edit and create documents)
Preferred Qualifications:
  • Associate's Degree (or higher) in Healthcare or Business-related program
  • Experience in a medical environment
Careers with MSLA. Our focus is simple. We’re innovators at providing technology-driven, comprehensive, independent medical evaluations to government and private entities. In addition to our core clinics located throughout California, Nevada and Hawaii, we manage an extensive nationwide network of fully credentialed physicians in all major specialties. We’ve joined Optum, part of the UnitedHealth Group family of businesses. And when you join our team, you’ll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers. Here, you’ll join a team that makes you want to do better every day, resulting in your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: MSLA, Exam Operations, lead, mentor, coach, supervisor, training

Job Details

  • Contest Number747306
  • Job TitleExam Operations Team Lead - Cypress, CA
  • Job FamilyCustomer Services
  • Business SegmentOptumCare

Job Location Information

  • Cypress, CA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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