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Executive Director, PMO - Integrated Health and Social Services - multiple locations - open to telecommuting

UnitedHealth Group

Minnetonka, MN
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736642 Executive Director PMO Integrated Health and Social Services

Executive Director, PMO - Integrated Health and Social Services - multiple locations - open to telecommuting (736642)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


This opportunity is dedicated to driving improved performance and leading change. The Executive Director leads the Project Management Office for the Innovation & Insight division of the Integrated Health & Social Services group. Innovation & Insight includes the shared services functions for myConnections, a fast moving, mid-stage startup inside of UnitedHealthcare Community and State (C&S) and the National Clinical team, which supports clinical innovation and operations.  Our team is focused on achieving wellness for the most socially, medically, and behaviorally complex individuals through a focus on operational excellence and a sensitivity to the impact of social determinants of health. 


Projects focus across a range of our most pressing issues, including business model transformation, operational optimization, affordability, service improvement, new services and products, payment integrity, and regulatory compliance. Our team helps to resolve complex issues, identify new opportunities, and quickly drive results by ing strategic insight, intellectual honesty, and analytical structure coupled with project management experience. The team brings substantial and diverse health care, project management, and change management experience to the table. These skills, when joined with the deep knowledge of the business provided by subject matter experts, enable a comprehensive approach to supporting the organization's most critical business process optimization programs.


Project Management Office team members can expect to be exposed to a wide variety of topics and situations across multiple segments and business functions.  The environment is challenging and fast-paced, requiring: flexibility in delivering against assigned tasks, ability to work in diverse segments, and occasional travel. This leadership position is expected to have a high level of energy, a passion for driving value and making a positive impact both within and beyond UnitedHealth Group, and have an ability to think in an innovative manner. Team members must be motivated by the fact that they will be measured by the demonstrable value delivered. We take talent development seriously, and expect a successful tenure in leading the PMO team to be a great path to even greater leadership opportunities across the UHG enterprise.


The Executive Director assumes responsibility for leading and driving direct reports to execute on strategic initiatives and projects, responding to matrix stakeholders for requests, and serving as a key contact for Integrated Health and Social Services executives.


The Executive Director has accountability for managing our project portfolio and ensuring it informs and is consistent with our strategic planning. Provides leadership to and is accountable for performance and results through multiple layers of management and senior level professional staff. Impact of work is most often at the regional (e.g. multi-state) level. This role is responsible for a significant portion of activity in our business segment.


Primary Responsibilities:

  • Provide leadership for all PMO projects working collaboratively across our team, UnitedHealthcare C&S (e.g., Policy, Business Development, Product), UnitedHealthcare broadly (e.g., UHC Global), and UnitedHealth Group (e.g., Optum)
  • Utilize a team-based approach to address such needs as business process assessments, organization redesign, optimization of resources, evaluations of work practices, and development of standard tools and procedures for business operations functions
  • Provide subject matter expertise in areas including project management, project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on professional knowledge and background
  • Present to management on Portfolio/Program updates and expected results
  • Ensure programs/projects are completed on time and in scope
  • May manage vendor and service providers to define project scope and performance expectations
  • Participate in process improvement and change initiatives to advance agile and streamlined methodologies
  • Establish the team’s intake, triage, and core processes platform (diagnostic, incremental improvement, lean start up, and scale and grow models)
  • Develop standard tools and processes for running projects, and socialize across the team, to build a culture in which rapid, iterative process improvement becomes the norm
  • Ensure that each initiative is designed around data-driven hypotheses and are measured for success
  • Responsible for quickly establishing relationships of trust with potential internal clients (e.g., Health plan CEOs, CMOs, Network leaders) and cultivating deep, nuanced understanding of client needs
  • Develop engagement proposals utilizing cost-effective models that position our team to be financially viable; and develop and implement a process to vet proposed projects with Senior Leadership to ensure alignment with operations, innovation, growth, and revenue objectives
  • Manage a project portfolio with a mobile workforce
  • Oversee the design and delivery of all PMO engagements and will be responsible for managing
  • PMO resources to achieve high-quality deliverables, engagement objectives, and client satisfaction
  • Oversee the distillation of engagement-level and PMO-level insights to inform business development planning, policy positioning, thought leadership creation, and other adjacent UHC C&S functions
  • Serve as a thought leader and surrogate speaker in representing the national integrated health and human services team to external and internal audiences
  • Tend to the values/culture development of the team

Required Qualifications:

  • Bachelor's Degree
  • 10+ years of experience within a large corporate environment
  • 7+ years of direct accountability as a Project Portfolio Manager within that environment leading multi-million dollar program portfolios
  • Excellent leader-of-people management, with a minimum of 7 years with direct reports
  • Demonstrated leadership and hands-on experience, strong leader and motivator with the ability to mentor talent within the organization; able to provide work direction
  • 7+ years of experience in managing projects and owning end-to-end accountability for project delivery
  • Excellent interpersonal skills including experience working with all levels of an organization and with clinical providers
  • Strong Agile adoption expertise with 1 or more years of demonstrated Agile methodology Program/Project experience
  • Ability to build and maintain trusted relationships
  • Excellent written and verbal communication skills
  • Financial acumen
  • Budgeting experience
  • Self-directed professional with expert-level MS Office skills (e.g., Excel, PowerPoint, Visio, Project)
  • Demonstrated ability to communicate ideas clearly and concisely
  • Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
  • Ability to travel approximately 10%

Preferred Qualifications:

  • MBA Degree or equivalent experience
  • Medicaid experience
  • PMP Certification
  • Six Sigma Black Belt certification

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: PMO, director, six sigma, PMP, black belt, project management, Minnetonka, MN, Camden, NJ

Job Details

  • Contest Number736642
  • Job TitleExecutive Director, PMO - Integrated Health and Social Services - multiple locations - open to telecommuting
  • Job FamilyProject Management
  • Business SegmentCommunity and State

Job Location Information

  • Minnetonka, MN
    United States
    North America
  • Other LocationsCamden, NJ

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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