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Exstream Application Manager

Prudential


Location:
Newark, NJ
Date:
11/17/2017
2017-11-172017-12-16
Job Code:
419078
Prudential
Apply on the Company Site
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Job Details

Position Title: Exstream Application Manager
Job Code: 419078
Job Location: New Jersey-Newark
Description:

This position is primary oversees deployed solutions and works hands on with Exstream application design and development. The application manager is considered a subject matter expert in the application functionality of the system, he/she will support the underlying platform used to support the business requirements (i,e, OT Exstream, ThunderHead, MS SQL Server, etc.) The application manager works closely with the Business Service Operations (BSO) to understand the functional requirements and the business objectives. Ideal candidate will provide subject matter expertise on the technology used to support the BSO's processes as it pertains to customer communications. The application manager also partners with various corporate groups who supports the infrastructure where the application is hosted.

 

Key Responsibilities Include:

  • Provide Subject Matter Expertise in one of the template design, integration and composition space.
  • Daily review of operation systems and applications – ensure all systems and applications are operational.
  • Responsible for SDLC that includes analysis, design, implementation, and system testing of Exstream work products
  • Provide technical support and troubleshooting for system related issues
  • Work with vendors like OpenText to review and resolve project or production issues
  • Detect the root cause of an incident, determine a resolution, and work to ensure the incident does not occur again.
  • Supports application-related project activities
  • Participate in analysis of production support trends and metrics
  • Participate in quality improvement and efficiency assessments and implement preventive operation action plans.

  • Bachelor's degree preferred or equivalent
  • 3 years of document composition experience including OT Exstream
  • 5 years of software development experience
  • SQL, JavaScript, API & Web Services integration
  • Familiar with Windows Server, Linux & Unix server environments
  • Template Authoring
  • Forms Migration / Document and template optimization experience
  • Ability to interact with technical and non-technical resources using excellent written and verbal communications
  • Excellent follow-up and customer service skills
  • Must be open to possible off-hour on-call support in high paced environment

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Development
Schedule: Full-time
Apply on the Company Site
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