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Facilities Account Manager (HVAC)

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Job Details

Careers Center - Facilities Account Manager (HVAC)

Facilities Account Manager (HVAC)

System ID
Relocation Type
Employment Status

Unit Description


Sodexo has an exciting Facilities Account Manager opportunity for exceptional, well-rounded facilities professional.  This position is ideal for the individual who enjoys and is skilled at hands-on FM responsibilities. Sodexo Corporate Services Facilities will be providing self-performing Operations and Maintenance Services for a manufacturing plant.


You are the candidate if you have demonstrated experience and success in:

  • Ability to work side by side with plant staff and coordinate with subcontractors on repairs, maintenance and other hands on activities in HVAC, boiler maintenance, air compressors, electrical, dock door maintenance, etc.
  • Strong troubleshooting skills in HVAC systems. Daily responsibilities include scheduled emergency and preventative maintenance, inspections, and repairs of plant defective equipment components.
  • Meet established KPI’s and SLA’s
  • Establish and maintain outstanding client relationships
  • Build and develop the FM capability to provide exceptional service and performance levels
  • Proactively solve problems for client
  • Budget management and assist financial staff with monthly reporting

The selected candidate will have demonstrated success in managing integrated facility services including but not limited to: Building Operations & Maintenance, electrical, plumbing and management of subcontractors for services. HVAC Technical College or Trade Program with HVAC Universal Certification is preferred. Weekend work and on-call work is required.

Position Summary

More transactional; daily interaction with hourly staff and SPOC. Supervises hourly staff and is the first line of response for customers. Focuses on emergency work orders and safety.
• Implementing SDX procedures/programs to achieve operational goals/performance in managing – mechanical – Hard FM – Electric, plumber, HVAC, and mechanical; carpentry (would fall under skilled mechanical).
• Scope – number of management technicians/generalists? Or trades? / level of interaction with client vs chain of command / unit financial responsibility / safety /
• Number of buildings / square footage levels / level of sophisticated systems – HVAC / electronics / Labs
• Level of self-performed tasks vs. contractor management/ staffing levels may be less than Healthcare – more redundancy of systems; HC more regulatory “Joint Commission which dictates more annual/planned processes
• Preventive and corrective maintenance; predictive maintenance.
• Greater than 500k sq ft; over 10 – 12 trades
• Day to day management of the maintenance operations of the account. Oversight communication workflow management; Building trades and mechanical trades – electrical, plumbing, carpentry, HVAC (Hard FM) – Scope of responsibility is greater for a Manager 2 – more technical and more management; may have a Manager 1 reporting this position

Critical 1 – Mechanically competent
Critical 2 – People skills – communication/mgmt.
Interpersonal skills important
Scope may mandate this position; technical competency level may also be a differentiator

Key Duties
Supervision of all outside contractors/vendors for site
Responsible for overseeing facilities staff, training and hr functions for unit
Financial= labor, inventory, supplies, UFS
Performs facilities maintenance functions as required.
Manages events (schools)
Communicates directly with customers
Responsible for CMMS
Implement SDX programs/ procedures/ policies/ systems
Safety – client and SDX employee safety
Mechanical systems – maintaining operational capability of mechanical systems
Multiple buildings requiring mechanical systems oversight
Scheduling and work flow management – greater scope


Qualifications & Requirements

Basic Education Requirement - Associate's Degree  

Basic Management Experience - 2 years          

Basic Functional Experience - 2 years work experience in facilities maintenance, plant operations or engineering services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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