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Facilities Operations Support Specialist


Location:
RESEARCH TRIANGLE PARK, NC
Date:
01/16/2018
2018-01-162018-02-14
Job Code:
69075
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Job Details

Careers Center - Facilities Operations Support Specialist

Facilities Operations Support Specialist

US-NC-RESEARCH TRIANGLE PARK
System ID
69075
Category
Administrative
Relocation Type
No
Employment Status
Full-Time

Unit Description

Position Summary:

  • Supports Site Facilities Operations management with contracted and self-performed services.
  • Ensures a safe working environment throughout the facility for all employees.
  • Conducts regular observations and audits of site conditions and appearance. Develops and documents action plans to consistently improve the services.
  • Monitors customer feedback via multiple sources and responds appropriately through communications, Root Cause Analysis, and corrective actions.
  • Orients and trains employees and must be productive in handling multiple tasks and working across functions.
  • Process vendor invoices for payment accurately, maintain excellent records, compile relevant reports for management.
  • Organizes events, meetings, and activities as needed.
  • Assists in preparing communications for team, staff, customer, client, or vendors.
  • Collects, compiles, manipulates formats, and interprets data for management.
  • Maintains personnel records and payroll for hourly staff.
  • Views processes critically and thinks innovatively. Participates or leads small to medium projects.
  • Proven attention to detail, demonstrated pro-active attitude, sound problem solving skills, excellent stress tolerance, ability to work in a high volume, fast pace environment and the ability to adjust to sudden and frequent changes.
  • Engages customers to ensure satisfaction in quality, service, and problem resolution.
  • Ability to follow established processes and procedures and has an excellent attendance record.

Typical Knowledge and Skills:

Applies skills appropriate for the position.

  • Ability to adapt procedures, processes, equipment, techniques, and people to exceed the requirements of the amenities and services.
  • Ability and willingness to effectively communicate policies / procedures, direct employees in work activities, provide feedback, deliver accountability, and effectively train in a manner easily understood and received by employees.

 

Typical Requirements:

Education or Equivalent Experience: Associates Degree or Above in a facilities related discipline or equivalent experience in workplace amenities, services, or facilities management.

Supervisor/Managerial Experience: 1 or more years previous Administrative experience.

Function Specific Experience: Administrative, Finance, Payroll, Communications, Facilities, and Contract Management experience are great advantages.

Certification Requirements: None Required, but industry related certifications are an advantage (CFM, FMP, SFP, DOT or IATA Training, etc).

Position Summary

The Operations Support Specialist will assist in providing general customer support to resolve issues. Will also assist in providing problem analysis and resolution, either via direct communication with the account or by informing the manager of issues that will require a more in depth effort. Assists in answering questions and inquiries from customers via the telephone, Internet, fax and other technologies, using established fact-finding procedures, customer service methodologies, knowledge of pertinent processes and procedures, and familiarity with policies, vendors and specified products. Works with other departments for vendor and product compliance. Be able to handle a large volume of inquiries every day. May supervise less than two full time employees.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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