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Facilities Service Analyst - San Antonio, TX

UnitedHealth Group


Location:
San Antonio, TX
Date:
01/19/2018
2018-01-192018-02-17
Job Code:
744990
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Job Details

744990 Facilities Service Analyst San Antonio TX

Facilities Service Analyst - San Antonio, TX (744990)

Position Description

The Facilities Service Analyst will provide technical support for the Facility Management organization by managing the Facilities Computerized Maintenance Management System (CMMS), currently on the ServiceNow platform.  Responsible for reviewing, analyzing, and preparing modification requests for the Facilities CMMS.  Plays a critical role in overall process workflows, data management, data validation, and documentation.  Facilities Service Analyst will provide analytics on system usage and user activity\productivity as well as subsequent training on process improvement.

 

Primary Responsibilities:

  • Acts as System Administrator for Facilities CMMS platform and develops and trains backup system administrators. Coordinates enterprise CMMS changes through WellMed Information Technology staff

  • Reviews and analyzes Facilities system activity and establishes procedures to effectively maintain efficient service delivery methods

  • Serves as the liaison between Management and staff, addressing all system issues, managing overall workflow, and identifying system usage issues

  • Prepares requests for changes outside of Facilities System Admin capability and submits to IT Application Development. Manages change to completion

  • Facilitates process improvement efforts and manages necessary changes

  • Reviews customer complaints regarding Facilities CMMS as well as internal / external surveys for issues, prepares mitigation plans, and oversees resolution of issues

  • Uses a change management process to document, implement, and test changes to Facilities module.  Assists IT Application Development with proper documentation of enterprise changes

  • Facilitates development of training materials and delivery of training for both end users and Facilities staff

  • Monitors and reports on system performance.  Develops and maintains reports, spreadsheets, and presentations for distribution to management

  • Develops process flows, guidance documents, policies and procedures, etc. as necessary for proper use and administration of Facilities CMMS

  • Maintains up to date knowledge of latest trends, products, and regulatory requirements in order to provide effective and efficient service management

  • Performs all other related duties as assigned

Required Qualifications:

  • Bachelor's degree in Math, Information Systems or a related field (6 or more years of related experience may be substituted in lieu of a Bachelor’s degree)

  • 2 years of experience in administration of a computerized maintenance management system (CMMS)

  • Must be familiar with a variety of the field’s concepts, challenges and best practices being utilized within the industry

  • Intermediate knowledge and use of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook

 

Preferred Qualifications:

  • System Admin experience with ServiceNow

  • Knowledge and use of Microsoft Office Project and Visio applications

 

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)


 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number744990
  • Job TitleFacilities Service Analyst - San Antonio, TX
  • Job FamilyBusiness Operations
  • Business SegmentOptumCare

Job Location Information

  • San Antonio, TX
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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