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Facilities Support Coordinator - San Antonio, TX

UnitedHealth Group

San Antonio, TX
Job Code:
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Job Details

738819 Facilities Support Coordinator San Antonio TX

Facilities Support Coordinator - San Antonio, TX (738819)

Position Description

Provides facilities support to one or more WellMed markets. Identifies, researches, and resolves facilities problems outside of ordinary maintenance. Responds to requests by email or telephone for facilities support. Documents, tracks, and monitors assigned requests to ensure resolution in a timely manner. Relies on experience and judgment to plan and accomplish goals. Facilitates smooth opening / transition of new and/or acquired sites.


Primary Responsibilities:

  • Takes ownership of facilities in assigned market(s)

  • Manages assigned work orders in ServiceNow (or other software). Completes notes and closes work orders to customer’s satisfaction

  • Responds to telephone calls and emails for facilities support, ensuring steady communication with customers. Escalates issues to management when necessary

  • Orders materials and services when needed, obtaining appropriate approvals when necessary

  • Monitors construction projects where assigned for timely startup of services

  • Coordinates and manages staff relocations as assigned.  Provides necessary information to other departments in a timely manner to ensure success of activities

  • Monitors performance of service providers and material suppliers.  Facilitates or participates in performance improvement and re-sourcing activities where applicable

  • Maintain good relationships with IT and Integrations staff

  • Oversees minor renovation projects

  • Performs all other related duties as assigned

Required Qualifications:

  • High School Diploma / GED

  • 3+ years of experience in maintenance support, construction management, dispatch, or building services

  • Current Driver's License

  • 1+ years of experience working in a customer service oriented role

  • Intermediate level of computer literacy to include MS Word, Excel, PowerPoint and Outlook

  • Ability and willingness to travel up to (25%) as needed


Preferred Qualifications:

  • Bachelor's degree

  • Outstanding communication skills, both oral and written

  • Experience with ServiceNow application

  • Facilities maintenance experience

  • Ability to prioritize and organize work orders

  • Ability and willingness to work irregular hours on occasion


Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Facilities, maintenance, facilities management, San Antonio, TX, Texas

Job Details

  • Contest Number738819
  • Job TitleFacilities Support Coordinator - San Antonio, TX
  • Job FamilyBusiness Operations
  • Business SegmentOptumCare

Job Location Information

  • San Antonio, TX
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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