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Family Engagement Center Supvr. (Special Needs) - Green Bay, WI

UnitedHealth Group

Green Bay, WI
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743649 Family Engagement Center Supvr Special Needs Green Bay WI

Family Engagement Center Supvr. (Special Needs) - Green Bay, WI (743649)

Position Description

We dedicate an elite team to serve our United Healthcare Families of Children with Special Needs because we recognize that the health care system needs to be tailored to work for every individual and family to best serve their specific needs. When you join us as a Manager, you’ll have the opportunity to lead a team of non - clinical Advisors who deliver an extraordinary experience to families who need an ally; someone in their corner that is empowered to fast track resolving issues and serves as an ongoing resource to provide guidance and community resources during key transition times in each family’s journey. You will coach and guide a team to help families resolve include complex benefit, claims and billing issues, prior authorizations, appeals and more.


You will make an impactful and meaningful difference for many individuals and families. This is where you can bring your compassion for others while doing your life’s best work.(sm)


Primary Responsibilities:

  • Leads an engaged and purpose driven team, focusing on team and personal engagement

  • Supports excellent employee performance by mentoring staff, encouraging staff development, and assist with team member Human Resource activities

  • Collaborates with peers to improve service model performance

  • Supports non-clinical operations across service model performance expectations (assessing performance, staff planning, implementing performance plans, coordinating, monitoring and evaluating)

  • Coordinates, supervises, and is accountable for the daily activities of business support, technical or production team or unit

  • Ensures audits are conducted, standards are met, successful outcome are achieved

  • Develops plans to meet short and long term objectives

  • Ensures team meets established performance metrics and performance guarantees, such as Net Promoter Score

  • Adapts departmental plans and priorities to address business and operational challenges

  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

  • Ability to analyze data to identify performance gaps and determine a solution to close the gaps. Identifies and resolves operational problems using defined processes expertise and judgment

To succeed as a Special Needs Family Advisor Supervisor, ideal candidates will:

  • Care about the mission of helping families with kids with special needs

  • Genuinely care about employee well - being and development

  • Enjoy working collaboratively on a team

  • Have the ability to motivate employees and a team

  • Remain optimistic, upbeat, and enthusiastic in times of challenge and constant change

  • Demonstrate ability with developing strategic plans, attaining goals, driving performance, and achieving target

  • Demonstrate excellent critical thinking and communication skills

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 7:00am - 7:00pm within a structured telephonic setting. It may be necessary, given the business need to meet our consumers when they are available, to work occasional overtime or weekends. Our office is located in Green Bay, WI.

Required Qualifications:
  • Minimum of 2+ years Management, Supervisory and / or Leadership background
  • Intermediate computer proficiency (Microsoft Word, Outlook and Internet with Excel being a plus)
  • 2+ years’ experience in the health care industry
Preferred Qualifications:
  • Experience providing care, either in a personal or professional capacity, for children with special needs
  • Prior experience growing and developing staff
  • Strong written and verbal communication skills
  • Strong presentation skills
  • Self-directed worker
  • Problem solving skills
  • Detail oriented
  • Highly organized
  • Team building skills
  • Leadership and mentoring skills

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Supervisor, Manager, Special needs, SPECIALNEEDS, Healthcare, Health Insurance, Clinical, Green Bay, WI, Wisconsin

Job Details

  • Contest Number743649
  • Job TitleFamily Engagement Center Supvr. (Special Needs) - Green Bay, WI
  • Job FamilyMedical and Clinical Operations
  • Business SegmentUHC Benefit Ops - Corporate

Job Location Information

  • Green Bay, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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