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Field Account Manager, PS - Nat'l Accts - Cypress or Glendale, CA

UnitedHealth Group


Location:
Cypress, CA
Date:
05/25/2017
Job Code:
1745823
Apply on the Company Site
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Job Details


Field Account Manager, PS - Nat'l Accts - Cypress or Glendale, CA(Job Number:713591)
Description

Great account management is result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

 

The Field Account Manager for National Accounts Public Sector is the "field-based Service Owner" responsible for the customer's (Benefit Manager) total service experience with UnitedHealthcare. This includes serving as the key liaison between the customer and the service team, trending / monitoring of service issue resolution, and education for the customer and their employees. They will address any escalated issues sent to them, the SAE, or other field employee.  In this position, a major role will be to conduct training/education with customers on UHC eServices and other eTools as appropriate. The PS NA Field Account Manager will also be responsible for conducting open enrollment meetings and for training customers on UnitedHealthcare's core wellness tools and resources, as well as communicating various administrative / service related changes to the customer (i.e.; network or pharmacy preferred drug changes.
                                              
 
Primary Responsibilities
  • Own the service experience of customers at the field level by working with the Central Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
  • Develop and maintain strong relationship with internal partners in Centralized Service Team to manage customer service experience
  • Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Centralized Service Team, and conducting customer consultations as required
  • Facilitate customer meetings with the Central Service Team regularly to assess trends and keep abreast of any escalating issues and service trend
  • Train customers on eServices and expand customer expertise and reliance on eTools to drive usage and adoption
  • Maintain and provide customer information to the SAE / Analyst on service trends, myuhc adoption, eServices adoption, wellness initiatives, and improvement opportunities, etc.
  • Conduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps
  • Participate / support new business and finalist presentations to represent service experience, or coordinate attendees from other service related areas to support SAE / AE
  • Establish and maintain strong and appropriate relationships with customers to maintain persistency
  • Establish and maintain Broker / Consultant relationship as needed
  • Coordinate ordering of  enrollment materials / directories for customers
  • Coordinate resolution of pre-implementation service and eligibility issues with Implementation Management Organization
  • Conduct enrollment meetings and customer sponsored health fairs Serve as primary contact for Benefit Coordinators at various state agencies, responsible for resolving service issues, training on various UHC tools and resources, and being a resource for all questions related to the medical plan


 


Job UHC Account Mgmt
Primary Location US-CA-Cypress
Other Location US-CA-Glendale
Organization E&I California
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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