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Field Account Manager, TPA - Indianapolis, IN

UnitedHealth Group


Location:
Indianapolis, IN
Date:
01/19/2018
2018-01-192018-02-17
Job Code:
745171
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Job Details

745171 Field Account Manager TPA Indianapolis IN

Field Account Manager, TPA - Indianapolis, IN (745171)

Position Description

Primary Responsibilities:

  • Own the service experience of customers at the field level by working with the Operations Service Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
  • Develop and maintain strong relationship with internal partners in Operations Service Team to manage customer service experience
  • Fully accountable for supporting the SAE in facilitating resolution of all elevated customer service requests by working with the Operations Service Team, and conducting customer consultations as required
  • Facilitate customer meetings with the Operational Service Team regularly to assess trends and keep abreast of any escalating issues and service trends
  • Train customers on umr.com and InfoPort Reporting. Expand customer expertise and reliance on online web tools to drive usage and adoption
  • Maintain and provide customer information to the SAE on service trends, umr.com adoption, myHCE usage, wellness initiatives, and improvement opportunities, etc.
  • Conduct meetings with customers to identify issues / trends and analyze root causes to determine corrective action steps
  • Establish and maintain strong and appropriate relationships with customers to maintain persistency
  • Establish and maintain Broker / Consultant relationship as needed, but primarily with customer
  • Coordinate ordering of enrollment materials/directories for customers
  • Coordinate resolution of pre - implementation service and eligibility issues with Implementation department
  • Coordinate implementation activities
  • Conduct enrollment meetings and customer sponsored health fairs for assigned customers (and as needed for multisite requests from other offices)
  • Demonstrate a high level of healthcare industry knowledge as well as the customer's specific industry
  • Perform other assignments and responsibilities as required by management
  • Performance Driven: Delivers exceptional performance; strives to achieve stretch objectives; focuses on results, not efforts
Required Qualifications:
  • High School Diploma / GED
  • Insurance license as required by law or ability to obtain upon hire
  • 2+ years work experience in customer service role
  • 3+ years experience in Microsoft Word, PowerPoint, Excel and UHC eTools

Preferred Qualifications:

  • Bachelor’s Degree or higher
  • 3+ years previous Healthcare industry experience

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

Job Keywords: Indianapolis, IN, Indiana,TPA, Field Account Manager

Job Details

  • Contest Number745171
  • Job TitleField Account Manager, TPA - Indianapolis, IN
  • Job FamilyAccount Management
  • Business SegmentEmployer and Individual

Job Location Information

  • Indianapolis, IN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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