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Field Enablement Consultant-Product Release Management Strategy


Beverly Hills, CA
Job Code:
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Job Details

JobId: 143150
Job Title: Field Enablement Consultant-Product Release Management Strategy
Location: Beverly Hills, CA
Category: Client Service
Employment: Full-Time
Open Date: 2017-09-14T06:05:01Z Close Date: 2022-09-13T00:00:00Z


The Marcus Buckingham Company, an ADP Company turns talent into performance through innovative solutions designed for team leaders. Grounded in decades of research on what drives engagement and performance in teams -- our technology, coaching and education offerings help companies build more teams like their best teams.

Do you feel your strongest when you are managing complex projects?

Do you love technology and helping people get the most out of it?

Are you always thinking of newer, better ways of doing things?

If your answer to these questions is an enthusiastic \"yes\" then please keep reading!

Position Description

A job at The Marcus Buckingham Company is unlike any other you've had. You'll be challenged. You'll be inspired. And you'll be proud. What do we do at TMBC? -- We Fuel Engagement. Accelerate Performance. Leader by Leader. Team by Team. Why do we do it? Because we are passionate about transforming people and organizations through Strengths. We believe that in order to be your best, you need to bring your best. And that is why we have a team of people who are ridiculously excited to wake up and work. A team of game-changers who get the chance to make a difference, everyday.

Do you want to be part of something amazing? The Client Services Field Enablement Team is looking for a Field Enablement Consultant -- Product Release Management Strategy.

As a Field Enablement Consultant for Product Release Management, you will be a key owner and contributor for Product Release Management strategies within the Client Services organization, responsible for ensuring frequent and consistent communication and education is delivered to internal TMBC stakeholders, TMBC Clients, and the StandOut end-user population. This will include updates and news related to StandOut Products (Technology, Coaching and Services).

This is a full-time position. This position is based in our Beverly Hills, CA headquarters.

Do the following activities make you feel STRONG?

  • Develop and maintain Client-facing Release Management process for the StandOut Product. Partner with Product Support and Product Teams during each product release cycle to:
  • Understand the product roadmap and provide insight and support to Client Services for Client communications regarding product roadmap enhancements and targeted timing
  • Determine significance of new features and appropriate actions for communicating/training Client Services and Clients
  • Develop provisional and final release notes that summarize all new significant functionality in a given release
  • Maintain release preview environment and test accounts in-platform for internal stakeholder use
  • Coordinate trainings/events/communications to convey updates and relevant information about each release to rest of TMBC and Clients
  • Work with TMBC stakeholders to ensure all impacted artifacts in need of updating are updated to reflect the current release
  • Support Product Support with the management of Internal and External Knowledge base (focusing on the 'why/strategic narrative' of the product functionality)
  • Coordinate the process of communicating bug fixes and known issues with the Customer Service team and Clients
  • Draft and coordinate sending communications for clients when there are large-scale software changes, or any site issues/known issues/ business shifts
  • Develop a process for obtaining Client enhancement requests via Client Services Partners and monitoring and tracking via the product lifecycle to communicate and manage Client expectations
  • Partner with TMBC Services, Strategy, Sales, Marketing, Content, Coaching and Product Teams to ensure all product messaging and content shared aligns throughout the client lifecycle
  • Develop and maintain Client Services and Client-facing Release Management process for StandOut Coaching and Strategy offerings.
    • Partner with Coaching, Content and Strategy Teams on a frequent basis to identify new offerings, assets and tools that can be shared with our new and existing client base.
    • Partner with the Field Enablement team to update the Client Services team and processes with the new offerings and ensure Client-facing communications are developed where applicable.

Is it YOU we're looking for?

  • Incredible project/program management skills
  • Understanding of technical functionality and ability to communicate complicated information using practical language for end-users
  • Ability to develop and maintain processes for supporting product release lifecycle for services teams
  • Ability to think creatively in the moment with clients and internal teams
  • Ability to quickly establish and maintain partner relationships
  • Delight in delivering compelling communications in practical language both written and verbally
  • Ability to deal with complexity & ambiguity
  • Superior professionalism and judgement

Education and Experience

  • A bachelor's degree in business, communications, or a related field
  • Experience in program development and/or Product Release Management desired
  • Background in Product documentation and creating compelling communication related to product functionality
  • Experience planning and managing multiple cross functional projects simultaneously
  • Excellent written/oral communication and presentation skills including the ability to facilitate large group meetings and host webinars
  • Experience working in a SaaS technology company preferred
  • Experience as a consultant preferred
  • Travel required

Perks + Benefits!

  • Competitive market-based salary, commensurate with experience and education
    • Top Notch Benefits Package, including:
      • 401K with an up to 6% match
      • Tuition Assistance
      • Health + Wellness Support
  • All you can snack + drink
  • Casual Dress
  • Super-cool Teams
  • Dog friendly office
  • Free parking

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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