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Home Depot

Atlanta, GA
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Job Details

Job Details


GA - Atlanta

  • Date Posted: Apr 27, 2017
  • Company: Home Services
  • Travel: 75-100%
  • Functional Area: Services
  • Position Type: Full-Time
  • Relocation Provided: No

Position Description:

Position Purpose

Reporting to the national manager, sales operations, the incumbent is responsible for the successful implemention and adoption of sales technology initiatives such as the iPad selling tool and Salesforce.  This includes related updates, enchancements, form changes, change management, measurement of utilzation, and performance analysis.  The incumbent will ensure there is national oversight for the implementation schedule, branch kick off events, communication to stakeholders, managers, and users.  Ensures partnerships with I.T., learning, contact centers, and considers dependencies with other technology initiatives and projects that impact adoption, utilization, and performance measurements. 


Major Tasks, Responsibilities and Key Accountabilities

25% - Is the field lead for technology implementation to include project management, change management, roll out schedules, and adoption success while accounting for interdependencies with other initiatives that require consideration.


25% - Leads iPad selling roll out, collection and incorporation of end user feedback, makes recommendations to national operations manager, sr. directors, and learning around improvements or enhancements for success implementation.


25% - Leads Salesforce roll out, collection and incorporation of end user feedback, makes recommendations to national operations manager, sr. directors, and learning around improvements or enhancements for success implementation.  Supports interdependent teams and their related work such as call center appointment scheduling, dispatching results, and incorporation of performance measures such as Net Sales per Appointment Issued (NSAI).


25% - Responsible for following project management disciplines with well-defined Gantt charts, communication on status of projects, driving national implementation schedules, and partnerships with internal stakeholders and functional leads in contact centers, learning, finance, marketing, I.T., and operations leaders. 


Nature and Scope

  • National scope supporting HDE and HDI with 1,600 sales consultants and 250 sales managers.
  • Number of Direct reports – 0.


Environmental Job Requirements

  • Typically requires overnight travel 25% to 50% of the time.  
  • Located in a comfortable indoor environment.


Minimum Qualifications

  • Must be eighteen years of age or older.
  • Must pass the Drug Test.
  • Must pass Background Check.
  • Must pass pre-employment test if applicable.


Education Required

  • The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.


Years of Relevant Work Experience - 7

Physical Job Requirements

  • Most of time is spent sitting in a comfortable position and there is frequent opportunity to move about.  On rare occasions there may be a need to move or lift light articles.


Preferred Qualifications


Knowledge, Skills, Abilities and Competencies

  • Sales organization knowledge, preferably in an in-home Services business.
  • Demonstrated success in project management, lead on large scale national initiatives.
  • Ability to achieve results despite large workload and competing demands.
  • Proficient PC skills (Microsoft Office, Call Center software) with background in Salesforce
  • Excellent and effective oral and written communication skills.
  • Proven ability to meet deadlines, manage multiple priorities and achieve results in a fast paced and demanding work environment.
  • Demonstrated ability to foster an environment of team work, customer satisfaction, communication, approachability and empowerment.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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