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Field Implementation Specialist - Nationwide

Cox Automotive


Location:
Dallas, TX
Date:
11/23/2017
2017-11-232017-12-23
Job Code:
1717172
Cox Automotive
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Job Details

Company Cox Automotive
Title: Field Implementation Specialist - Nationwide
JobID: 1717172
Category: Marketing
Industry: Cox Automotive
Job Type: Full-time

Description

The Xtime Field Implementation Specialist (FIS) position works directly with Xtime dealership customers and is responsible for the implementation, training and successful application of Xtime’s product suite regarding specific enterprise accounts or regionally based customers.

  • Train dealership service department personnel on Xtime’s suite of products to ensure comprehensive understanding and successful application within existing customer processes
  • Conduct in-dealership consultative efforts to ensure Xtime product(s) are configured to customer processes
  • Provide L2/L3 technical support to enterprise customers as requested
  • Provide accurate customer status reports identifying tasks completed and action items
  • Act as an enterprise customer and dealership advocate within Xtime
  • Ability to manage and track travel requirements in compliance with Xtime guidelines


Qualifications

Industry Specific Background
  • At least 3 years Automotive Industry experience within an OE (e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities
  • Demonstrated success in behavioral and process change within teams of automotive technicians strongly preferred
  • Comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership
  • At least 1 year working directly with dealerships; preferably in an advisory or account management capacity
  • Working knowledge of one or more DMS systems (desirable)
 
Technical/Management Skills
  • Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes
  • Account and/or Client Management experience with proven track record of operational objectives consistently attained
  • Ability and eagerness to learn complex technology and basic understanding of web-based systems
 
 
Other Required Skills
  • Demonstrates ability to acknowledge customer concerns, identify issue, and implement a corrective action in using comprehensive understanding of Xtime product(s) and related functionality
  • Critical thinking and problem solving skills
  • Ability to clearly and effectively discuss technical issues with non-technical customer personnel
  • Sensitivity and patience when working with customers
  • Organization and attention to detail
  • Excellent verbal and written communication skills
  • Flexibility/adaptability to work in a very dynamic environment
  • Ability to work nearly autonomously
  • Desire to work in a highly collaborative atmosphere
 
 
Travel Expectations     90%-100%



It's an exciting time to work at Xtime. Every day consumers and automotive dealers connect with each other using our software. Whether it's scheduling service appointments through a variety of devices (web, mobile phone, in-vehicle), looking up the repair history for your vehicle, or finding prices or promotions for repairs and maintenance, our Spectrum™ suite of products has not only revolutionized the way people look for repair and maintenance services, but is also transforming how consumers, dealers, and manufacturers interact. Xtime is leading that transformation.




Organization: Cox Automotive

Primary Location: US-TX-Dallas-13737 Noel Rd

Other Locations: 701 4th Ave S,US,MN,Minneapolis,55415-1602|3110 S Post Rd,US,IN,Indianapolis,46239-1487|Texas,US,TX,,|Oregon,US,OR,,|New York,US,NY,,|Boston,US,MA,,02108|205 N Michigan Ave,US,IL,Chicago,60601|Georgia,US,GA,,|Florida,US,FL,,

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 100 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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