The Field Installation Manager (FIM) is responsible for leading a team of Installation Service Managers and will manage their overall productivity by holding them accountable to company targets. The FIMs will hire, train, coach and manage the performance of their team of ISMs. The FIM must ensure timely completion of all jobs and installations while ensuring timely completion of services within their assigned territory. The FIM will manage the recruitment and hiring and of installers, and will conduct periodic line reviews with installers. The FIM is responsible to meet required staffing and installation capacity levels for the assigned territory. The FIM is responsible for ensuring customer satisfaction through timely, quality installations of products and services offered. The FIM is responsible to ensure compliance and proper adherence to job process and installation standards of ISMs and installers in their assigned territory. The FIM is responsible for installation cost controls to meet company stated GM targets. The FIM has complete oversight of their assigned territory and is responsible for achieving projected installation targets.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40%-Lead staff of Installation Services Managers. Hire, train, coach and performance manage team of direct reports (ISM's). Manage the work of four or more ISM in their day-to-day duties. Ensure ISM productivity as it relates to gross margin, accounts receivable, measure time, services, inspections and installer capacity.
20%-Ensure proper staffing is achieved and all territories have proper coverage while filling open positions and during scheduled time off periods (vacation, etc). Provide leadership and direction to other ISMs to cover open territories.
15%-Oversee the recruiting of new installers to join Home Depot's service provider network, ensure proper onboarding and introduction of proper installation standards for assigned territory.
15%-Conduct business line reviews with installers, seek out business process improvement methods.
10%-Services - ensure timely resolution of open services.
NATURE AND SCOPE
Position Reports to Branch Installation Manager
Position has 7 Direct Reprots
ENVIRONMENTAL JOB REQUIREMENTS
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Position will travel between the East Bay and Sacramento markets
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 4 years
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Prior knowledge of installation processes.
Knowledge or experience in the home improvement industry.
Knowledge or experience dealing with sub-contractors.
Working knowledge of Microsoft Office products.
Prior management experience, including knowledge of Human Resources concepts.
Knowledge, Skills, Abilities and Competencies:Able to work cooperatively as part of a team in order to achieve branch objectives.
Knowledge of leadership and management principals and the ability to effectively apply these principals to the team.
Detail oriented as it relates to tracking jobs/installations and backlog
Strong negotiating skills
Ability to influence
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.