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Field Network Tech I (Tempe Area Service Center)

Cox Communications


Location:
Tempe, AZ
Date:
09/18/2017
2017-09-182017-10-17
Job Code:
1714476
Cox Communications
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Job Details

Company Cox Communications
Title: Field Network Tech I (Tempe Area Service Center)
JobID: 1714476
Category: Field Service and Maintenance
Industry: Cox Communications, Inc.
Job Type: Full-time

Description

Purpose 

This is an entry level support role responsible for the operation, installation, setup, testing and maintenance of broadband services over an HFC network and other equipment associated with plant facilities and distribution systems. Working under close supervision, the incumbent ensures network meets company performance standards and is compliant with FCC requirements and standards.


Major Tasks

• Maintains and repairs equipment within the HFC distribution system including customer premises.

• Performs demand maintenance by resolving trouble tickets for service-affecting events (i.e., outages, ingress, and area problems).

• Responds to status monitoring alarms. Identifies, troubleshoots and resolves any associated issues. 

• Performs preventative maintenance on distribution networks by conducting amp sweeps, checking for forward and return signal transmission, measuring signal leakage, ingress, and noise, and evaluating power supply issues. 

• Performs node and end-of-line checks to prevent trouble calls.  

• Utilizes test equipment and other diagnostic tools such as notebook computers and digitized system maps to resolve network distribution problems.

• Consults with other internal work teams to resolve plant issues.

• Checks power supplies, batteries, and cabinets to ensure they are in good working order. Reports problems to authorized employees.

• May perform daily monitoring and documentation for CLI compliance per FCC requirements. Repairs leakage to resolve problems. 

• May perform quality assurance field checks for new plant activation.

• May identify and log tickets to repair clearance infractions and/or GO95 and GO128 infractions as well as other safety issues.   

• Reads and interprets system prints including system design maps and digital drawings.

• Work requires the ability to be on-call and work various shifts including nights and weekends.


Qualifications

Minimum:

• HS diploma, GED or relevant work experience
• 1 or more year of experience in related field (i.e. Field Technician)
• Requires strong knowledge of installation and service standards, basic electrical theory and cable construction standards, basic drafting techniques, map reading and interpretation, FCC standards.
• Flexible to work varied hours including evening, weekend and standby
• Excellent verbal communication, customer service, team player, and interpersonal skills to work effectively with teams throughout organization
• Valid local Driver’s License with driving record that meets Cox standards


Preferred

• 2+ years experience installing and servicing video, phone and cable

• Proficient and Expert level Universal Home Tech

• AS/AA or Technical Certification (NCTI ar SCTE in related discipline desired. (i.e. engineering, electronics, computer science, etc



About Cox Communications

 

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.



Organization: Cox Communications, Inc.

Primary Location: US-AZ-Tempe-1425 W 14th St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: 2017-09-19
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