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Field Retention Representative - Tampa, FL

UnitedHealth Group


Location:
Tampa, FL
Date:
08/17/2017
2017-08-172017-09-15
Job Code:
1779181
Apply on the Company Site
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Job Details


Field Retention Representative - Tampa, FL(Job Number:727719)
Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.

The Field Retention Representative meets members face to face and solves issues regarding medical, pharmacy, or dental benefits, eligibility and claims, prior authorization / notification requests, while delivering compassionate service and resolving issues. This role takes ownership in the end to end escalation situation, collaborating with business partners to ensure that issues are resolved timely and communicated clearly to the provider.

Primary Responsibilities:
  • Ensures quality customer service for internal and external customers
  • Responds to incoming customer service requests verbally in person and with written correspondence
  • Identifies and assesses customers' needs quickly and accurately
  • Solves problems systematically, using sound business judgment
  • Partners with other billing and eligibility department representatives to resolve complex customer service inquiries
  • Monitors delegated customer service issues to ensure timely and accurate resolution
  • Applies appropriate communication techniques when responding to customers, particularly in stressful situations
  • Informs and educates new customers regarding billing / invoicing set up and billing / payment procedures
  • Responds to customer service inquiries in writing as necessary
  • Processes member terminations (i.e. phone disenrollment)
  • Establishes and demonstrates competency in eligibility, billing and receivable systems and associated applications
  • Implements customer service strategies and recommends related improvements / enhancements
  • Maintains timely, accurate documentation for all appropriate transactions.
  • Makes corrections and adjustments
  • Consistently meets established productivity, schedule adherence, and quality standards
  • Proactively seeks to further develop billing and accounts receivable competencies
  • Keeps management abreast of all outstanding issues
  • Adapts procedures, processes, and techniques to meet the more complex position requirements
  • Seeks involvement in continuous quality improvement initiatives
  • Ensures quality customer service for internal and external customers


Job Service Account Management
Primary Location US-FL-Tampa
Other Location 
Organization C&S Florida
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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