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Field Team Strategist

Cox Automotive


Location:
Los Angeles, CA
Date:
08/16/2017
2017-08-162017-09-14
Job Code:
1712042
Cox Automotive
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Job Details

Company Cox Automotive
Title: Field Team Strategist
JobID: 1712042
Category: Client and Customer Service
Industry: Cox Automotive
Job Type: Full-time

Description

Summary: 
The Field Team Strategist (FTS) works directly with an OEM region providing digital marketing best practices training and support to regional staff and their in-program dealerships. They develop influential relationships with key regional OEM marketing and sales contacts and leverage those relationships to ensure the ongoing success of their assigned program. 
Responsibilities:
  • Provide exceptional service to key regional and dealership stakeholders, building trust in our ability to help them solve problems and meet their goals.
  • Perform in-dealership digital marketing strategic reviews.
  • Presents at OEM National and Regional meetings on best practices, industry trends and Dealer.com solutions, both in-person and via webinar.
  • Analyzes digital marketing performance and shares that detail with the region and their dealers to improve performance and identify opportunities.
  • Identifies potential dealership and OEM program escalations. Works quickly to find appropriate solutions, bringing together any necessary resources to resolve issues to the OEM stakeholder’s satisfaction in a timely manner.
  • Monitors DDC customer service performance metrics, presents service reviews to clients and collaborates with internal and external stakeholders on improvement opportunities.
  • Develeop and support regional digital advertising initiatives.
  • Is the primary point of contact for key OEM regional stakeholders and engages in daily communication to build and maintain an effective relationship.
  • Other duties as assigned.

Qualifications

Knowledge, skills, abilities required:
  • Position requires travel (70%), work extended hours and occasional off-hour schedules in order to ensure that program level initiatives and efforts meet client expectations.
  • Strong technical knowledge and competency with Digital Marketing tools and solutions
  • Excellent phone, written and oral communication skills 
  • Polished presentation skills required
  • Computer proficiency in Microsoft Office
  • Must have the ability to work effectively in a multi-disciplinary team across organizations
Education and Work Experience:
  • A bachelor’s degree in a related field is strongly preferred; 3-4 years of relevant work experience are acceptable substitutes. 
  • Experience with enterprise client programs, OEMs or auto dealerships is expected.

Location:

  • The candidate can be based out of Los Angeles or Orange Counties and will travel 70% of the time throughout the OEM’s Western Region for in-dealership strategic reviews. 



About Cox Automotive

 

Cox Automotive Inc. is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Committed to open choice and dedicated to strong partnerships, the Cox Automotive family includes Autotrader®, Dealer dot com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, Xtime® and a host of other brands. The global company has 33,000 team members in more than 200 locations and is partner to more than 40,000 auto dealers, as well as most major automobile manufacturers, while engaging U.S. consumer car buyers with the most recognized media brands in the industry. Cox Automotive is a subsidiary of Cox Enterprises Inc., an Atlanta-based company with revenues of $18 billion and approximately 60,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive, visit www.coxautoinc.com.



Organization: Cox Automotive

Primary Location: US-CA-Los Angeles-100 Corporate Pointe

Other Locations: 195 Technology Dr,US,CA,Irvine,92618

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 75 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
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