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Financial Counselor

Universal Health Services

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Universal Health Services
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Job Details

Financial Counselor

Job Code:  231377
Facility: La Paloma Treatment Center
Location: MEMPHIS, TN US Southern
Region: Southern
Travel Involved: None
Job Type: Full Time
Job Level: 
Minimum Education Required: Associate Degree 
Category: Accounting/Finance
FTE: 1
Position Summary:
Foundations Recovery Network (FRN) is the premier provider of integrated treatment for co-occurring addiction and mental health concerns, offering residential and outpatient services nationwide. At each facility, we focus on patient-centered care and an individualized approach, upholding a high standard of innovative treatment and compassionate attention to each patient’s needs. We are committed to providing and promoting evidence-based treatment for individuals with co-occurring disorders through clinical services, education, and research. Our purpose is to create lifetime relationships for long-term recovery. Everything we do is designed to support recovery in a comprehensive way, addressing the needs of the whole person—physically, emotionally, mentally, and spiritually. We provide the foundation; you build the life.

The Oaks at La Paloma is a safe haven of recovery in the heart of historic midtown Memphis. Its down-to-earth atmosphere, comprehensive therapeutic programs and evidence-based model of integrated treatment make it a restorative, serene place to recover from substance use and co-occurring mental health issues. With compassionate staff, delicious food, recreational activities and research-based methods, The Oaks empowers individuals to reach their potential in long-term recovery.

The Oaks at La Paloma is currently seeking a Financial Counselor, to maintain an effective relationship with assigned clients and/or guarantors to ensure the collection of all out-of-pocket expenses in a timely manner. The Financial Counselor will not only have the business acumen for the job, but will need to be a compassionate individual, willing to be respectful and kind when interacting with our clients and families of our clients in this difficult time of healing.

Would you like to help people understand their financial responsibilities, knowing that the treatment they are paying for will forever change the course of their lives for the better? Do you want to be a part of an organization, driven by the goal of helping people break free from the hold of addiction? Do you have the desire to serve as a Brand Ambassador to FRN? If so, then you could be just the person we’ve been looking for! This position will be located at Foundations Recovery Network’s residential treatment facility, The Oaks at La Paloma, located in Memphis, Tennessee.

Essential Duties and Responsibilities
• Works closely with the Call Center to clearly define expected out-of-pocket expenses for families to be paid at the time of admission, or deferred payments as agreed by management
• Meets families at the time of admission and compassionately and effectively collects on payments due
• Maintains relationship with client and/or guarantor throughout collection process until all out-of-pocket expenses are collected
• Effectively calculates deductibles, co-payments, transportation fees, and ancillary fees and clearly communicates these fees to patients and/or guarantors; updates these calculations in a timely manner and communicates updates with patients and/or guarantors any time a change in status occurs (i.e., change in level of care, denial due to medical necessity, other denials, etc.)
• Coordinates and communicates outstanding out-of-pocket fees remaining after patient discharge, and appropriately designates which fees should be turned over for collections
• Maintains an accounting of all receipts/deposits in proper allocations, and ensures charges are entered in a timely manner
• Responsible for daily entry of client information
• Responsible for notarizing documents
• For assigned accounts, ensures the effective operation of the collection of fees and effective use of private insurance related to the pharmacy and other associated ancillary services not covered under the cost of FRN fees
• Oversees the verification of employment status of patients; works closely with the Call Center to gather accurate information regarding employment status/verification of patients; coordinates with patient’s Human
• Resources Departments and/or EAPs to secure FMLA, COBRA, or other documents needed to ensure reinstatement of employment, and to secure benefits coverage throughout the course of treatment 

Knowledge, Skills, and Abilities
• Adhere to the JCAHO standards
• Must have high level of interpersonal skills, as this position continually requires demonstrated professionalism, tact, and diplomacy
• Excellent verbal and written communication skills required
• Ability to pay continual attention to detail and adhere to defined policies and procedures
• Excellent organizational skills, with the ability to prioritize workload and meet deadlines
• Exercise good judgment and successfully handle ambiguity
• Exceptional analytical and problem solving skills
• Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources, and all other contacts
• Must have strong knowledge of a variety of computer software applications in word processing and spreadsheets (MS Word, Excel)

Education and Experience
• Associate’s degree required
• Minimum of 2 years’ experience required in insurance verification and/or insurance billing

If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background and experience with us by applying online. FRN offers competitive compensation, commensurate with experience, and benefits programs including medical, dental, life insurance, and 401K.

FRN is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FRN via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FRN. No fee will be paid in the event the candidate is hired by FRN as a result of the referral or through other means.


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