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FMLA Claim Examiner


Phoenix, AZ
Job Code:
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Job Details

Position Title: FMLA Claim Examiner
Job Code: 450898
Job Location: Arizona-Phoenix

Evaluates and manages assigned caseload of Integrated FMLA and Short Term Disability claims. Interacts with internal and external customers including, but not limited to, claimants, employers, physicians, attorneys etc., to gather the information to make the decision on the claim. Provides technical direction to other claims personnel as needed. Validates payment period, follows up and monitors payment accuracy and timeliness; follows plan to closure.

2 or more years of related Claims experience preferred

Ability to manage multiple and changing priorities 

Excellent organizational and time management skills 

Strong written and communication skills demonstrated in previous work experience 

Specific experience with collaborative negotiations 

Proven skills in positive and effective interaction with challenging customers 

Experience in effectively meeting/exceeding individual professional expectations and team goals. 

Demonstrated analytical and math skills 

Ability to exercise sound judgment 

High level of flexibility to adapt to the needs of the organizations 

PC skills preferred (i.e. Windows based environment) 

College degree or equivalent work experience preferred 

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Claims
Schedule: Full-time
Apply on the Company Site
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