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Food Operations Manager 1


Location:
BALTIMORE, MD
Date:
12/12/2017
2017-12-122018-01-10
Job Code:
68396
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Job Details

Careers Center - Food Operations Manager 1

Food Operations Manager 1

US-MD-BALTIMORE
System ID
68396
Category
Food Service
Employment Status
Full-Time

Unit Description

Sodexo is seeking an Operations Manager 1, to join our food services healthcare team at Johns Hopkins Hospital in Baltimore, MD. The Operations Manager will report directly to the General Manager and will be responsible for day to day oversight of patient food service satisfaction, operational effectiveness at this unit. 

 

The Food Operations Manager will have demonstrated culinary and management experience. The successful candidate should have a culinary degree, will be required to have excellent culinary skills, knowledge of HACCP principles, leadership and communication skills.  Must be able to identify problems and be prepared to resolve them to the satisfaction of our clients. This position duties will include but will not be limited to menu planning and implementation, AYR, executive dining, client interaction and retention.

 

Additional Job Responsibilities include:

  • Oversees and is responsible for the success of the Patient Services
  • Responsible for ensuring the timely and accurate delivery of meals, nourishments, and snacks to patients.
  • Conducts patient rounding with patients.
  • Responsible for identifying process improvement initiatives and overseeing the implementation.
  • Oversees around 75 employees in the department.
  • Ensures that employees demonstrate an active customer hospitality orientation towards both clients and customers.
  • Integrate fully within our client’s organization by becoming a trusted advisor with a customer service focus.
  • Responsible for driving patient satisfaction results.
  • Regularly analyzes patient satisfaction data and implements additional measurements and action plans in these areas to achieve optimal unit performance.
  • Ensures compliance to food safety, sanitation, and overall workplace safety standards.
  • Must meets (or exceed) Sodexo standards of operations.
  • Creates a positive environment and successfully motivates and manages team.

Careers in Healthcare:

Working for Sodexo in Healthcare allows you to offer patients, healthcare professionals and caregivers around the world the best healthcare experience possible while influencing patient satisfaction, as well as cost reduction and increased productivity for our clients. Sodexo’s unique CARES culture develops a dynamic atmosphere where employees are respected, turnover is low and career growth opportunities are created from within.

 

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.

 

We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day. 

 

Now!

Are you ready to start your Sodexo career? now!

 

Not the job for you?

At Sodexo, we offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.

 

 

Position Summary

Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.
Key Duties
- Establishes a safe work environment

- Utilizes Sodexo tools and programs to develop client, customer, and staff relationships,  to ensure account retention

- Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

- Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

- Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

- Ensures adherence to all HR standards for Sodexo, client, and  regulatory agencies
 

 

 

Qualifications & Requirements

Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience – 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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