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Food Operations Manager 3

Boston, MA
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Job Details

Careers Center - Food Operations Manager 3

Food Operations Manager 3

System ID
Food Service
Relocation Type
Employment Status

Unit Description

The Patient Experience Manager will utilize Sodexo’s systems, toolkit, processes and technology to develop a culture of patient and family centered care through service excellence, while improving patient & family experience across the enterprise.

 The position will work directly with the Food Services and Nursing Teams at designated Steward Health Care Hospitals , Sodexo’s District Manager and Regional Clinical Manager to communicate performance requirements and shape behavioral changes in service delivery to create a team environment and spirit for sustainable outcomes.

 This position will also be accountable to supporting and managing the organizational needs, as well as the design, implementation and evaluation of programs that facilitate the professional development and continuous learning of team members. Tasked with translating the concepts of service excellence, patient experience and patient relations into actionable behaviors, this individual will drive the culture of connected care across all aspect of Steward Health Care operations.

 The manager will report to the Sodexo District Manager

Key accountabilities:

  • Delivering top box Press Ganey performance
  • Growth objectives, strategy, and results
  • Relationship management plan and execution
  • Interdepartmental synergies and opportunities
  • People development centered around a strong sense of service excellence
  • Innovation ideation for clients and prospects
  • Communications strategies and messaging
  • Organizational Change Management
  • Best Service Practices & Protocols
  • Workforce engagement & performance
  • Surveys, Metrics & Standards
  • Data analysis and interpretative skill


Position Summary

Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.
Key Duties
- Establishes a safe work environment

- Assumes General Manager’s (GM) responsibilities and authority in his/her absence

- Utilizes Sodexo tools and programs to develop client, customer, and staff relationships,  to ensure account retention

- Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

- Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

- Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

- Ensures adherence to all HR standards for Sodexo, client, and  regulatory agencies



Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree 

Basic Management Experience - 3 years   

Basic Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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