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Food Operations Manager 3

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Job Details

Careers Center | Food Operations Manager 3

Food Operations Manager 3

System ID
Food Service
Relocation Type
Employment Status

Unit Description

Sodexo is seeking a Food Operations Manager 3 for Trinity St. Joseph Mercy Hospital a 433 bed acute care facility located in Pontiac, Michigan.  In this highly visible role, you will assist the General Manager in directing and participating in all of the daily contract operations for their retail, catering and patient meal services utilizing the "At Your Request" room service meal program.  Responsibilities will include: working with unit financial reporting, training and development of staff, HR functions, scheduling, providing strategic support to the management and hourly team, direct customer and client interaction, cash management/handling and direct supervision of 35 union hourly front-line employees and 2 Sodexo Managers.  Knowledge of Health Touch and Micros Cash systems is preferred.


The successful candidate will possess at least 3 to 4 years lead management experience in food operations, have a proven success in driving customer and client satisfaction, a solid working knowledge of food safety and sanitation guidelines, computer literacy as well as excellent leadership, communication and customer service skills.  Prior food management experience in health-care would be a plus for this role.

Position Summary

Provides leadership and supervision for the on-site food service exempt and non-exempt level staff in the delivery of our contractual agreement with the client. Provides supervision for food services at account/unit to ensure client satisfaction and retention for the company. Implements business practices in order to uphold company mission, values and commitments made in the Sodexo client contractual agreement.
Key Duties
- Establishes a safe work environment

- Assumes General Manager’s (GM) responsibilities and authority in his/her absence

- Utilizes Sodexo tools and programs to develop client, customer, and staff relationships,  to ensure account retention

- Implements and fully utilizes all Sodexo tools and programs to ensure financial outcomes

- Directs daily operations of food service to ensure employees have appropriate equipment, inventory and resources, ensures operating standards and regulatory requirements are met

- Develops and implements plans, projects, with defined objectives, methods, timetables and budget to support client and Sodexo strategic plan

- Ensures adherence to all HR standards for Sodexo, client, and  regulatory agencies



Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree 

Basic Management Experience - 3 years   

Basic Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

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