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Food Service Manager 2

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Job Details

Careers Center - Food Service Manager 2

Food Service Manager 2

System ID
Food Service

Unit Description

Sodexo is seeking a Food Service Manager 2 for Plymouth Village.  Plymouth Village, located in Redlands, Ca., is a beautiful retirement community offering high-end dining programs in all levels of living.


* The ability to speak Spanish would be helpful in managing this workforce.*



This location has over 200 residents, on 37 acres, and provides meals at four dining rooms.  This position is for the main dining room feeding over 110 Independent Living residents.  Buffet style lunch and fully served restaurant style dinner.  



Job responsibilities Include:

  • Oversees all of the food service operations for the front of the house, including 1 main dining room, and additional retail outlets, with specific focus on food and service quality.
  • Leads and directs around 25-30 employees in the main dining areas for all levels of care.
  • Oversees all front of the house hiring, training, coaching, and mentors employees for day to day operations.
  • Maintains standards for superior client and resident relationships.
  • Oversees catering events, including meetings with clients, menu development and billing.
  • Completes inventory and ordering for the front of the house service needs.
  • Maintains the Sodexo point of sales system, including programing and reporting.
  • Develops and maintains strong client relationships through delivering a high level of customer service and meeting client expectations.
  • Works to achieve company and client financial targets and goals for the operations.
  • Creates a positive and supportive work environment.
  • Ensures compliance to food safety, sanitation, and overall workplace safety standards at all levels.
  • Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
  • Provides management assistance in other areas of the food service operation as needed to support the unit.

This position will work collaboratively with the Sodexo management team to ensure the highest level of client satisfaction through exceptional execution and delivery of service at the account.


If you have the following skillsets, then we would like to hear from you about this job!

  • Fine dining experience in a restaurant or hotel is a plus for this outstanding account.
  • Strong HR skills to lead and direct staff of 30 employees.
  • Passion for leadership, training and mentoring.
  • Ability to multi-task in a fast paced work environment.
  • Excellent computer skills, including knowledge of MS Office, scheduling software, and ability to learn proprietary software.
  • Knowledge of state and federal industry regulations.
  • Ability to work in a collaborative team environment while fostering strong client and customer relationships.
  • Ability to effectively problem solve.
  • Strong financial acumen and experience in detailed financial reporting.
  • Servsafe certified as well as working knowledge of HACCP and experience with Health and Safety audits. 


The Food Service Manager 2 will serve as the Dining Room Manager and manage 25 plus employees. The account has over 2 million in volume.  Residents include: Independent Living, Skilled, Assisted Living and Alzheimer's Residents. 



Position Summary

Provides supervision for multi-functional food service areas at an account/unit to ensure client satisfaction and retention for the Company.  Contributes to account revenue and operating profit through the implementation of Sodexo programs while executing against Standard Operating Procedures.
Key Duties
- Maintains and develops client relationships and customer satisfaction for multi-functional food service areas to ensure account retention and positive public relations
- Establishes and maintains a safe work environment
- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards
- Utilizes Sodexo resources and programs to ensure operating standards and regulatory requirements are met and employees have the necessary equipment and inventory
- Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate in order drive a high-level of employee engagement



Qualifications & Requirements

Basic Education Requirement - High School Diploma, GED or equivalent     

Basic Management Experience - 1 year 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


Apply on the Company Site
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