Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
Reporting to the General Manager, the Food Service Manager will be accountable for the delivery of the highest levels of customer and food service within a world class food program located downtown Toronto. Ensuring that the account meets and exceeds its operational targets by delivering innovative food offerings, promotional activity, customer and employee engagement and great customer service. The food service manager will meet annual budget requirements through a high level of execution of company delivered programs and personal accountability. With a focus on team development, safety and client relations, the food service manager will be a leader with a hands on approach to leading operations.
Deliver excellence in food service and customer service
Oversee innovative menus and strategic communications within the service location
Ability to communicate effectively across multiple levels of internal and external stakeholders
Deliver customer and company driven initiatives in service, food and safety at a high level
Oversee all client catering operations
Coordinate and supervise personnel regarding production, merchandising, quality and cost control, labour, scheduling, staffing and training
Train and develop team for out standing customer service
Identify and develop talent within the team
Ensure that standards for sanitation and food safety are met
Prepare business plans, budgets and forecasts
Monitor financial operating results in order to achieve company and client objectives
Ensure accurate and timely financial reporting for all business sectors
Maintain records to comply with Aramark, and government standards
Ensure compliance with Marketing and Human Resources Programs
Ensure adherence to Aramark’s policies and procedures
Ensure adherence to Aramark’s Health and Safety Programs
University Degree or College Diploma in Hospitality management or related field or equivalent professional experience
5 years progressive management experience in a similar sized operation
Strong leadership and organizational skills
Strong analytical, project planning, and financial management skills
Ability to communicate effectively with clients, customers, colleagues and staff
A strong culinary background is an asset.
Accommodations for job applicants with disabilities are available upon request.