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Universal Health Services

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Universal Health Services
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Job Details

Deltek Talent Management - FRONT DESK RECEPTIONIST/SPEC - (19132)

Job Details


Facility Name
Diamond Grove Center
LOUISVILLE, MS 39339 US (Primary)
Career Area
Support & Entry Level
Job Description

ESSENTIAL JOB FUNCTIONS include, but are not limited to:


  1. < > visitors to the hospital. 




  2. Always greet guests in a friendly and professional manner.

  3. Consistently conveys friendliness, poise, maturity, and promotes enthusiasm.

  4. Promptly notifies the appropriate therapeutic staff member of the arrival of a patient’s family for visitation/family therapy/discharges.


  5. ROUTE all forms of communication to the various departments within the hospital.




  6. Promptly answers all calls to the switchboard in a friendly, pleasant voice and directs the call to the appropriate party.

  7. Announce pages, codes, and announcements per policy and procedures.

  8. Consistently takes accurate, legible messages and ensure messages are delivered to the appropriate department, party, or posted on the bulletin board.

  9. Receives and distributes all mail, both interoffice and external, to the appropriate recipient.



Job Requirements


  1. PERFORMS other duties and special projects as required.


  2. Establishes appropriate priorities for timely and accurate completion of tasks.

  3. Completes all work assignments within expected timeframes.

  4. Consistently responds positively and cooperatively to changing work conditions.

  5. Regularly seeks and does additional tasks when the normal workload will allow.

  6. Actively and consistently promotes team efforts, while working positively and professionally with others.

  7. Maintains 8 hour/day, 7 day/week availability.

  8. Ensures punctuality and attendance within Administrative Department requirements and with Human Resource policy and procedure guidelines.

  9. Reports to duty promptly (on time) and as scheduled as evidenced by time clock identification/clock-in.

  10. Reports for assigned work days and lack of excessive absence from work.

  11. Wears hospital ID/Badge above the waist being clearly visible at all times.

  12. Establish and maintains good rapport and working relationship with co-workers as indicated in relationships which are free of repeated incidents of disputes and friction.

  13. Promotes a work milieu of harmony and trust, learning and growth by utilizing open and clear verbal communication, by listening attentively and responding appropriately.

  14. Presents self as pleasant, flexible, and dependable by displaying respect for co-workers and working within the framework of the Administrative Department Philosophy.

  15. Maintains a professional appearance at all times and adheres to hospital dress code. CONDUCT reference checks on potential employees

  16. < >

    Assist with confirmation of start dates with department head and employee once urine drug screen and background check has cleared

  17. Assist with new employee folders

  18. < >

    Informs employees, trainers and department head of CPI & CPR recertification and update spread sheet

  19. Assist with conduct background checks on current employees and update spread sheet

  20. < >-Presents a positive image of the facility to patients, families, outside contacts, and hospital employees


    1. Performs Service Excellence



    •  Represents the hospital in a manner which conveys a professional, courteous, caring, andcooperative attitude.Is professional in image.Represents the hospital well as a professional in attitude and work.Makes a positive first impression.

    • Is knowledgeable of Patient Rights and Psychiatric Mental Health Standards of Care and treats all patients with dignity and respects in a consistent, caring manner.Turns negative services into positive attitude.Able to reserve outcomes by looking for positive approaches.

    • Understands the need for and maintains appropriate confidentiality at all time when interacting with patients, families, visitors and all other contacts.Treats others as guest.Acts as a host and greats others with a welcoming style.

    • Exhibits excellent customer relations skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, visitors, families and referral sources.Is an effective communicator.Sees that customers, doctors and others at the hospital are appropriately informed and takes directions well.

    • Utilizes an open non-judgmental, non-discriminatory, professional and therapeutic approach to treatment with all patients.

    • Demonstrates professional behavior and interpersonal skills reflective of Diamond Grove Center mission statement and philosophy.Practices teamwork with fellow employees.Works with common vision and goals.Demonstrates a cooperative work style.

    • Complies with hospital, departmental, safety and human resources policies.

    • Promotes a safe work environment for self, patients and co-workers by complying with the environment of care, safety, infection control and standard precautions guidelines.

    • Maintains a neat, professional appearance consistent with the hospital’s dress code.

    • Maintains scheduling requirements, attendance and punctuality in accordance with hospital and department policies.

    • Follows unit assignment sheet completing assigned task designated by charge nurse.

    • Understands the need for appropriate patient/staff boundaries and maintains a strict therapeutic relationship during active treatment.Discontinues communication with patients upon discharge.Informs supervisor of any contact after discharge.

    • Seeks out sources to address ethical concerns as they relate to patient care issues.









    1. Two (2) years secretarial experience.

    2. High School diploma or equivalent.

    3. Some college preferred.




      Overall physical workload is light.  Ability to communicate orally and in writing with others.  Must be mobile throughout the facility and system entities to attend meeting and make rounds.  No chemical exposure.  Frequent sitting for long periods of time.  Occasional operation of standard office equipment and computer.  Frequent answering/using of telephone.  Occasional conflict resolution; constant attention to multiple details.  Frequent problem solving and decision making.  Occasional exposure to stressful situations.




    1. Proficient in Microsoft Office.

    2. Types 50 WPM accurate keyboard skills

    3. Excellent problem-solving skills

    4. Excellent communication/interpersonal skills

    5. Excellent organizational skills

    6. Keen attention to detail

    7. Excellent time management skills

    8. Excellent spelling, punctuation and grammar skills

    9. Knowledge of business correspondence, minutes, reports, etc., formats and lay-outs




    1. Program Manager and Supervisors

    2. Unit Staff

    3. Corporate Staff

    4. Patients

    5. Referral Customers

    6. General Public

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