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Full Level Tax Coordinator I


Norfolk, VA
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Job Details

JobId: 150274
Job Title: Full Level Tax Coordinator I
Location: Norfolk, VA
Category: Implementation
Employment: Full-Time
Open Date: 2018-03-27T06:03:40Z Close Date: 2023-03-26T00:00:00Z


ADP is hiring a Full Tax Level Coordinator I. In this position you will be responsible for coordinating the Full level Tax (FLT) process for new small business clients as they transition to ADP. Gathers historical tax and payroll related information working with Client/Implementation/Sales. Works with client data in all applicable applications. Works effectively to set proper expectations to achieve total client satisfaction and contribute to first year client retention. Identifies and resolves out-of-balance and deposit variance issues. Coordinates quarter end process for FLT clients to meet quarterly FLT deadlines. Provides information to both client and internal business partners regarding FLT inquiries. Escalates urgent client inquiries as appropriate. Complexity varies with position level.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

  • Reviews FLT Orders for completeness.
  • Contacts clients via phone and email to explain the FLT process and/or to obtain missing FLT items. Sends applicable system generated letters, Missing information, Out-Of-Balance (OOB), FLT drop, and FLT complete, as required.
  • Prepares FLT spreadsheets from FLT Application and client source documents.
  • Handles complex client set ups including multi-jurisdiction, large employee count, special taxation, identifies and troubleshoots OOBs and contacts client regarding OOBs and debit approval.
  • Ensures FLT status indicators and Clarify/Start Manager are properly updated Notifies Client and Sales Associate of potential client ineligibility as a result of missing data or unresolved issues.
  • Manages wipbins within the FLT and Clarify applications providing updates to FLT TSS and/or Management upon request
  • Performs other related duties as assigned.

  • 1 - 3 Years of Directly Related Experience
  • Bachelor's Degree or its equivalent in education and experience with a Major Area of Concentration in Accounting, Math, Business Administration or related

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Active progress towards a bachelors degree will be considered
  • Previous experience working with clients in a fast paced, highly complex, deadline oriented service environment.
  • Prior payroll knowledge and/or experience highly desirable.
  • Prior internal ADP experience and knowledge highly desirable
  • Effective organization skills including the ability to prioritize issues, to work under the pressure of time constraints, and to follow up on outstanding issues without being prompted.
  • Ability to utilize available resources before seeking assistance.
  • Ability to accurately enter data into spreadsheets and reports.
  • Ability to create basic spreadsheets and reports.
  • Ability to follow established processes and procedures.
  • Ability to communicate effectively by speaking, listening, and writing.
  • Ability to mentor and provide feedback to other associates without direct supervisory authority.

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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