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Full Level Tax Coordinator II


La Palma, CA
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Job Details

Company ADP USA

Job Title: Full Level Tax Coordinator II

JobID: 5000216106106

Location: La Palma, CA, 90623, USA

The Full Level Tax (FLT) Coordinator Job Family is responsible for coordianting the Full level Tax (FLT) process for new small business clients as they transition to ADP. Gathers historical tax and payroll related information working with Client/Implementation/Sales. Works with client data in all applicable applications. Works effectively to set proper expectations to achieve total client satisfaction and contribute to first year client retention. Identifies and resolves out-of-balance and deposit variance issues. Coordinates quarter end process for FLT clients to meet quarterly FLT deadlines. Provides information to both client and internal business partners regarding FLT inquiries. Escalates urgent client inquiries as appropriate. Complexity varies with position level.
* Reviews FLT Orders for completeness. Contacts clients via phone and email to explain the FLT process and/or to obtain missing FLT items. Sends applicable system generated letters, Missing information, Out-Of-Balance (OOB), FLT drop, and FLT complete, as required.
* Prepares FLT spreadsheets from FLT Application and client source documents.
* Handles complex client set ups including multi-jurisdiction, large employee count, special taxation, identifies and troubleshoots OOBs and contacts client regarding OOBs and debit approval.
* Ensures FLT status indicators and Clarify/Start Manager are properly updated
* Notifies Client and Sales Associate of potential client ineligibility as a result of missing data or unresolved issues.
* Manages wipbins within the FLT and Clarify applications providing updates to FLT TSS and/or Management upon request
* Mentors less tenured associates
* May be required to prepare manual FLT spreadsheets, assisting with amendments/exceptions necessary due to FLT related scenarios, in addition to providing assistance in the resolution of OOB with FLT clients
* Resolves quarter-end errors and TJEs for FLT clients, handles escalated FLT calls, researching errors and providing solution options. REQUIREMENTS
* Bachelor's Degree
* 1-3 years of experience
* Previous experience working with clients in a fast paced, highly complex, deadline oriented service environment. Prior payroll knowledge and/or experience highly desirable.

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