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GC CUSTOMER SERVICE SPECIALIST

Home Depot


Location:
Houston, TX
Date:
12/13/2017
2017-12-132018-01-11
Job Code:
112737
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Job Details

GC CUSTOMER SERVICE SPECIALIST - Houston TX 77024 Skip Navigation
Job Details

GC CUSTOMER SERVICE SPECIALIST (112737)

TX - Houston

  • Date Posted: Dec 5, 2017
  • Company: Global Custom Commerce
  • Travel: 0-10%
  • Functional Area: Customer Service
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
Global Custom Commerce is searching for their next customer-oriented champions to resolve customer issues with superb accuracy and efficiency. As you uphold our sky-high level of service excellence, you’ll make it surprisingly easy for customers to shout “WOW” and continue to do business with us. Our Customer Service Specialists make a difference in the lives of our customers by keeping their needs first and turning difficult situations into positive interactions.

Why work here? 
Our entrepreneurial roots and maverick mentality, coupled with the resources and backing of the #1 home improvement retailer in the world, The Home Depot, is a unique opportunity for you to be a transformative retail disrupter. Plus, GCC is the world’s largest online window covering company, and we’ve got a demonstrably awesome 20-year track record. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving, and having fun (we’re pretty serious about cake, cook-offs, ping pong, meaningful work and exciting projects). Most importantly, our team members are always inspired, engaged, and ready for growth.

That means you’ll have the resources and the runway to create truly magical, out-of-the-box work. Moreover, you will play an important role in leveraging our culture, people, systems, processes, and technology — ultimately to provide incredible customer and associate experiences, while growing business for GCC and The Home Depot. This is your chance to be part of something big, in a small start-up environment.

We’re ranked as one of The Top 5 Workplaces in Texas and have consistently won the following awards: The Best Place to Work in Houston (Houston Business Journal), Houston’s Top Workplaces (Houston Chronicle) and Houston’s Best and Brightest.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40%- Bring your can-do attitude to inbound customer calls and use your problem-solving skills to deliver the right solution
20%-Serve as a first level of contact regarding customer service inquiries and issues
20%- Act as a liaison between customers and vendors
20%-Assist with orders, errors, product and policy questions, cancellations, and other queries

NATURE AND SCOPE
This position reports to Supervisor- Customer Service
This position has no Direct Reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
2 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
•Prior customer service experience in the window covering, interior design, or retail industries can be helpful, but not required. Show us your empathy!

Knowledge, Skills, Abilities and Competencies:
Computer-savvy skills such as navigating between multiple screens, typing quickly and accurately, and using various software programs like the Microsoft Office Suite. 
Ability to talk AND listen through strong verbal and written communication skills
Punctuality and adhering to the work schedule
Openness to coaching and feedback
Passion for providing all customers with the right solution to their unique situation



We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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