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General Manager of Resident Life

Dwight, ID
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Job Details

Careers Center - General Manager of Resident Life

General Manager of Resident Life

System ID
General Management
Relocation Type
Yes - According to Grade
Position Type
Potential Sale

Unit Description

Sodexo is seeking a General Manager 2 - Multi-Service for New Mexico State University located in Las Cruces, NM.  NMSU transforms lives through discovery. As the state’s land-grant institution, NMSU is a global campus community engaged in research and creative activities that positively impact the lives of citizens.  The Student Living management openings are at the Las Cruces campus where the total student population is over 15,800 and residence population is greater than 2,000 beds (including all residence facilities)  The Student Living leaders are focused to improve overall student Quality of Life and campus experience through engagement services, residence management and leadership.


***Relocation Assistance is available***


Make an Immediate Impact.

Sodexo is the North American leader for Quality of Life Services. More than 125,000 Sodexo employees work to improve the quality of daily life for our 9,000 client sites and more than 15 million customers a day in North America. Sodexo partners with clients to help them attain their strategic vision by developing Facility Management service solutions that increase the effectiveness of their people, enhance their business processes and optimize their infrastructure, which deliver tangible outcomes.


Our client portfolio spans multiple markets across the nation including education, corporate services, health care and government services, which means we can offer a career full of variety, challenge and tremendous growth opportunities.


Are You the One?

Our clients depend on your expertise to help them to optimize their business. If you are a Strategic Facilities Manager with the ability to develop innovative technical solutions while successfully managing key performance indicators to drive strong business results, this may be the opportunity for you!


Key Responsibilities:

The Multi-Service General Manager position serves as the primary point of contact in Student Living environment for college partners, including faculty, staff, students, parents and guests. Provides local leadership and strategic direction to build client relationships and new business opportunities to enhance profitability for the Company. Directs business practices in order to uphold Company mission and values. Develops new and emerging business solutions for sustained growth and effective day-to-day operations. Manages Residence Experience Managers and Community Ambassadors in the Student Living environment.

  • Establish the administrative structure, services, and policies necessary for a student-centered residence life system.
  • Investigate and respond to concerns and complaints of students, parents, college staff members and others in a manner that provides accurate information and fosters good public relations.
  • Determine fiscal requirements and prepares budgetary recommendations in consultation with Director of Student Services; monitors, verifies, and reconciles expenditures of budgeted funds.
  • Serve as the primary contact for parents and students on residence and personal issues: respond to requests and questions, and provide information on programs, activities, and policies for students, parents, and college representatives.
  • Maintains liaison with various offices and departments throughout the college to collaborate and consult on a variety of student/institutional issues, and assist in the formulation of college policies as appropriate
  • Provide team leadership by ensuring cohesiveness at the unit and with the client
  • Oversee expenditures to control unit financials
  • Maintain and implement sanitary and safety conditions and training to adhere to auditing procedures and statutory regulations
  • Develop a business plan for the client that establishes a rapport, promotes partnership and fulfills the clients’ needs and expectations
  • Accountable for the execution of product and service quality by maintaining highest level of delivery
  • Promote and support workplace diversity initiatives
  • Execute strategic plan by implementing short and long-term goals that align with the scope of service, mission and values.
  • Manage by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate.


The ideal candidate will have:

  • A proven track record of successful Facilities Management leadership experience as demonstrated by articulated results and accomplishments;
  • Experience in property management with contracts and leases in a university environment;
  • Experience working with student engagement/resident life;
  • Experience in counseling/mental health service;
  • Strong technical knowledge of the following: mechanical, electrical, plumbing, HVAC;
  • Demonstrated business and financial acumen with a strong P&L understanding;
  • Exceptional customer service, relationship building and communication skills;
  • Experience working with outside vendors and subcontractors;
  • Strong Leadership skills with a focus on staff development and team building.


Working for Sodexo in Universities allows you to support students on their path to adulthood and academic success. Located on college and university campuses across the country, Sodexo creates clean, safe living and learning environments that inspire and drive success. Student success depends upon so many conditions – when they are well fed, safe, comfortable and learning in a clean, well maintained environment they are more likely to succeed. 


Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance … every day. 



Are you ready to start your Sodexo career? now!


Not the job for you?

At Sodexo, we offer Facilities Management positions in Corporate, Schools, Universities, Energy and Resources, Government and Agencies, Healthcare and Senior Living locations across the United States. Continue your search for Facilities Management jobs.

Position Summary

Functions as the leader for multiple core services, in a single account and/or multiple locations within the same contract.  Single point of contact and/or client liaison in support of business that in total is between $5 and $10 million in managed volume.
Key Duties
- Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.

- Develops business plan and budget w/each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.

- Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.

-  Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.

- Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.

- Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree
Basic Management Experience - 5 years
Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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