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Genesys Routing Developer - Telecommute

UnitedHealth Group


Location:
Hartford, CT
Date:
01/19/2018
2018-01-192018-02-17
Job Code:
741559
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Job Details

741559 Genesys Routing Developer Multiple Locations

Genesys Routing Developer - Telecommute (741559)

Position Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get.  Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Develop new and/or enhance existing application or system code as assigned or provided in technical specifications

  • Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation

  • Coordinate activities with other technical and functional areas as required

  • Work may include sensitive healthcare information, data, trends, or claims

  • Support other team members, removing technical road blocks, and suggest new technical solutions

Key skills for the role:

  • Must have strong knowledge and experience on SDLC and Break Fix Process.

  • Candidate must also be knowledgeable with Testing Process and Methodologies.

  • 5+ yrs. experience in Java/J2EE, SOAP/ Restful Web services.

  • 4+ years exp. on – Subversion / Git / Code Hub, Tomcat

  • Design and Develop Routing Applications for IVR, Voice and Multi-Channel using Composer / IRD, with detailed knowledge of SCXML and VXML, for Genesys Orchestration Server, Genesys Rules Engine and URS

  • Understand business requirements and be able to design the logic of routing application taking into consideration all the needs including reporting

  • Quickly analyze existing Genesys Routing Strategies developed in Composer and work on enhancement requirements

  • Update existing Strategies/Workflows to meet new requirements

  • Support issues with routing in production and provide fixes as necessary

  • Promote cross training in support of multi skilling of Team members across Genesys applications

  • Lead cross functional teams on design and deliverables

  • Clear understanding of reporting (ICON/GIM) model and impact to reporting for new call flows and enhancements to work flows

  • Provide technical expertise and guidance to production support staff

  • Perform other administrative activities in support of contact center applications development and support

  • Provide status on tasks being performed to management

 
Required Qualifications:
  • 5+ years of Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)

  • 5+ years of Configuration management tools

  • Experience in developing Routing workflows using Composer / IRD

  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS

  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components

  • Ability to architect routing design and development for new solutions that will be implemented for the customer

  • Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes

  • Experience in troubleshooting routing issues in production on call

  • Excellent Communication and interpersonal skills
 
Preferred Qualifications:
  • Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI / CD approach.

  • Experience using Cyara for call flow automation testing.

  • Genesys certification in Routing


If you're the kind of thinker and leader who wants to bring your contribution to a new level every day, consider Optum. You'll discover an opportunity to do your life's best work.(sm)

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

Job Keywords: Genesys, Cyara, IRD, Composer, Routing, Orchestration Server, GIM/ICON, Call Center, Raleigh, NC, North Carolina, Eden Prairie, MN, Minnesota, Hartford, CT, Connecticut, Telecommute

Job Details

  • Contest Number741559
  • Job TitleGenesys Routing Developer - Telecommute
  • Job FamilyInformation Technology
  • Business SegmentOptum Technology

Job Location Information

  • Hartford, CT
    United States
    North America
  • Other LocationsRaleigh, NC
    Eden Prairie, MN

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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