Global Account Manager - CGEM Germany

  • Location:
    Eschborn, Hessen, Germany
  • Area of Interest
    Sales - Product
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1213261
New

The Business Entity / Operation

Country Global Enterprise Model (CGEM)

The Team

The mission of the Country Global Enterprise Model (CGEM) is to define the next-generation coverage model for Cisco’s Global Enterprise Customers. It’s charted to provide a globally consistent customer experience and lead the transformation to grow Cisco revenue and profit in a sustainable way. The CGEM Germany Operation is in charge for 13 of our top Global Enterprise Customers from across various industries like Automotive, FSI, MFG, Pharma, Chemical, Retail & Logistics with their Headquarters based in Germany.

What You Will Do:

CGEM Germany – Global Account Manager – Headquarter (GAM HQ)

The Global Account Manager – Headquarter (GAM HQ) acts as a key member of one or more Client Leader led Account Team(s)

The GAM HQ is a customer-facing sales professional who drives the overall success of Cisco (across the whole product, services and solution portfolio) at one or more CGEM Germany Customers on a global level, including orchestration and frequent interaction with the team members that are distributed across the globe, management and execution of account plan activities, generation of a balanced and healthy opportunity pipeline, forecasting and closing of profitable deals as well as to make sure to achieve the highest customer satisfaction.

The GAM HQ is expected to engage with the client on various management levels to understand customer’s strategy, customer’s needs, and their business requirements so as to recommend appropriate solutions in order to help the customer to drive the business (outcome) forward.

In This Job You Will:

  • Proactively engage with the customer (across all levels, including senior management) to sustain and build deep relationships and to become a trusted advisor.
  • Identify customer business issues, challenges, pain points, care-abouts by which Cisco can improve, enhance or optimize.
  • Develop a pipeline of opportunities.
  • Communicate issues and solutions to executives in a way, which is thought to provoke, insightful and considered a burning platform.
  • Present comprehensive transformational business cases (including a customer problem and  / or challenge) describing how Cisco’s solutions align with the customer’s strategy and outcome and demonstrate the value of the proposed solution.
  • Support negotiations of the terms of global deal discounts and frameworks.
  • Work and plan to achieve forecast / goal.
  • Forecasting accurately on a weekly, monthly, and quarterly schedule.
  • Gather market and industry information.

Who You Will Work With ?

You will engage customers face-to-face or via collaborative tools and technology such as WebEx, SPARK, Telepresence, etc. 

As part of Cisco CGEM Germany HQ Sales Organization and as a member of one or more Account Teams, it will be necessary to be a team-player and understand to work cross-functional on a global level. This includes, but is not limited to Services Sales, Architecture Sales, Operations, Delivery, Legal, Partners etc.. This will ensure an alignment with the global account strategy and a consistent implementation.  

Who You Are 

  • Minimum BA degree in technology or business discipline
  • At least 3 years of experience in sales account management
  • Native in German and fluent in English and willing to travel on a global basis
  • Experience in creating stakeholder interlocks and also communicating analysis and business outcomes in a concise and precise way
  • Ability to coordinate multiply related initiatives effectively by leading and leveraging cross functional team and resources.
  • Ability to influence decisions related to Cisco technologies / solutions across customers IT and Lines of business
  • Detailed understanding of all back-office systems leveraged in support of the business, partnering with senior management to establish operational objectives and assignments
  • Knowledge of Cisco product, services and solutions offerings, software portfolio, data & analytics, security and industry trends (e.g. Cloud)
  • Ability to prepare Strategic Business Planning, Business & Financial Acumen and strong negotiation skills, presentation skills


Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

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