Global Customer Research Manager 1227777

  • Location:
    RTP, North Carolina, US
  • Area of Interest
    Marketing and Communications
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

You will be part of a group of talented individuals tasked with delivering an exceptional customer experience for our audiences across many digital properties and channels. You will also have the responsibility to:

·        Serve as the advocate for the customer and end user

·        Build a practice of design thinking and customer research across digital and physical properties

·        Independently & collaboratively conduct qualitative and quantitative user research studies: Usability sessions, field research, surveys, site usability testing, interviews, and other qualitative methods.

·        Analyze and interpret qualitative and quantitative data

·        Draft findings, recommendations, and meaningful dashboards/reports based on user research

·        Translate findings into experience recommendations by developing UI/navigation recommendations, wireframes and concepts.

·        Collaborate with larger team to ensure alignment to research strategy and train team on research best practices

·        Leverage and stay up to date with latest research platforms

·        Adapt and innovate research practices to meet team needs in tight timeframes




Who You’ll Work With


This position will join a small nimble team that is paving the way to ideate, incubate, and activate ideas by blending the art of design thinking with the process of agile labs. Your primary focus is to collaborate with teams to bring our customers desires and needs to life through digital properties. We’re a team of creative, results driven, and customer focused digital marketers who thrive in a fun, impact driven organization. 



Who You Are


Ultimately, we are looking for someone who is comfortable with a fast-paced environment and can adapt easily to changing requirements. You excel with minimal guidance, handle uncertainty and ambiguity, and have a can-do attitude. You’re also not afraid to take risks, have a passion for new products and solutions, think strategically, and know how to fail fast & rapidly iterate. You are:

A user researcher in the technology industry with 5+ years of experience in this area

Dynamic, learning agile and driven

Strategic Ethnographic Research Strategist

Fast at iterating on design thinking (RITE)

Proficient in usability testing, focus group moderating, competitive benchmarking, and conceptual testing

The ability to excel at both a strategic and executional level

Skilled at multi-tasking, delivering under tight timelines and adapting quickly to change

An understanding of digital, market-wide trends, themes and current cultural events

Experience understanding needs & translating in order to incorporate findings into marketing campaigns

A strong understanding and demonstration of user centered design principles. 

Strong understanding and practice using design thinking methodologies

Strong analytical and entrepreneurial mindset

Strong understanding and ability to create personas


Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco



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