Global Service Owner - Facility Management Engineering Services

  • Location:
    RTP, North Carolina, US
  • Area of Interest
  • Job Type
  • Technology Interest
  • Job Id

What You’ll Do

In this role you will have the following Roles and Responsibilities:

·        Provides thought leadership and champions a global view of Engineering, Building & Grounds Maintenance and infrastructure Asset Management strategies within the function

·        Accountable for Engineering Service excellence on a global scale through the enablement and governance of outsourced and/or contracted service providers

·        Provides an external market perspective to bring innovative technical and hard services solutions to Cisco 

·        Develops the future state vision and strategy for the function and leads the transformation

·        Develops consistent, scalable and sustainable processes across area of responsibility and takes ownership for driving through to theatre operations

·        Solves highly-complex problems and is able to identify viable and innovative options, and uses analytical skills and judgment to recommend appropriate solutions

·        Integrates feedback from clients, leadership and service providers into program recommendations

·        Serves as a global point of contact and leads/manages multiple projects requiring cross-team collaboration and external collaboration

·        Participates in the analysis of operational processes, assists in establishing escalation procedures, and identifies opportunities for service ownership improvements

·        Typically interacts with high-level Individual Contributors/Managers and serves as a key contact point with Cisco internal and Service Provider leadership

·        Accountable for global service outcomes including financial oversight and service performance management through metrics and benchmarks

·        Act as the escalation point for Engineering Services

·        Promotes regional/global standardization of related technology solutions and data integrity


Who You’ll Work With

The vision of Cisco’s corporate real estate organization, Workplace Resources (WPR), is to transform the workplace experience for Cisco’s workforce across the global property portfolio.

The Global Service Owner (GSO) for Engineering Service is a critical leadership role within WPR’s Global Delivery Operations (GDO) team. The position reports directly to WPR Global Facility Services Manager.

 Who You Are

You will have the following qualifications and experiences:

Minimum Qualifications

  • Requires engineering/technical BA/BS degree and 10-15 years of related experience with a Masters degree preferred
  • Technical expert in facilities management technical operations and asset management
  • Provides direction on best practices. Is cognizant of facilities management industry trends and determines impact on WPR organization processes and methods and best practices
  • Proven success in the execution of diverse efforts within the discipline, in both domestic and global markets
  • Awareness of global market-based discipline practices, regulatory constraints and cultural affairs
  • Passionate about delivering excellence and a dynamic ability to convey the passion. Extensive experience in process mapping, optimization, LEAN, Six Sigma, etc., and the development / deployment of associated tools
  • Must demonstrate technical prowess and foresight in using all technology tools fully and looking for new techniques to improve individual and workgroup productivity


Desired Skills

  • Program management, sound business acumen and advanced analytical skills essential
  • Professional membership of an FM based institution such as IFMA etc.
  • Experience in IT & Real Estate asset management tools
  • Experience in designing, promoting and enhancing facilities management services within a corporate office environment

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

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