Global Service Owner, Hospitality Services

  • Location:
    RTP, North Carolina, US
  • Area of Interest
  • Job Type
  • Technology Interest
  • Job Id

What You’ll Do

In this position you will have the following roles and responsibilities:

  • Provides thought leadership and nurtures a global view of Food, Beverage and Employee Convenience strategies within the function
  • Accountable for service perfection on a global scale through the enablement and governance of outsourced and/or contracted service providers
  • Develops elite service offerings in partnership with outsourced service providers, with a focus on customer and employee experience & operational excellence
  • Establishes global program to drive consistent service delivery while capitalizing on local market capabilities. Enabling future flexibility and bringing service levels to full maturity
  • Develops consistent, scalable and balanced processes across area of responsibility and takes ownership for driving through to theatre operations
  • Evangelist for continuously evolving service offerings to build a positive vibe within our offices.
  • Solves highly-complex problems and is able to identify viable and creative options, and uses analytical skills and discernment to recommend appropriate solutions
  • Integrates feedback from clients, leadership and service providers into program recommendations
  • Acts as a global point of contact and leads/manages multiple projects requiring cross-team and external partnership
  • Accountable for global service outcomes including financial oversight and service performance management through metrics and benchmarks
  • Acts as the Critical issue point for Hospitality Services
  • Promotes regional/global standardization of related technology solutions and data integrity
  • Participates in the analysis of operational processes, assists in establishing escalation procedures, and identifies opportunities for service ownership improvements
  • Typically interacts with high-level Individual Contributors/Managers and serves as a key contact point with Cisco internal and Service Provider leadership

Who You’ll Work With

The vision of Cisco’s corporate real estate organization, Workplace Resources (WPR), is to transform the workplace experience for Cisco’s workforce across a global property portfolio. The Global Service Owner (GSO) for Hospitality Services is a critical leadership role within WPR’s Global Delivery Operations (GDO) team. The position reports directly to the WPR Global Facility Services Manager.

Who You Are

Are you are a technical expert in facilities ‘hospitality’ services and a real passion for service excellence and ability to put theory into action? You have ability to translate services into employee messaging with passion and dynamism. You bring advanced knowledge of project/program management methodologies and leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify appropriate solutions; service and support/solution skills. You bring awareness of global market-based discipline practices, regulatory constraints and cultural affairs. Your proven success in the execution of diverse efforts within the discipline in both domestic and global markets allow you to exceed expectation. We are looking for a candidate with an awareness of global market cultures & industry capabilities, that promotes and participates in continuous improvement processes

Minimum Qualifications

  • Requires BA/BS degree with a minimum of 8 years of related experience in hospitality or food services industry within a corporate environment
  • Professional membership of a Facilities Management institution such as IFMA or Corenet
  • Program management, sound business insight and advanced analytical skills essential
  • Experience in designing, promoting and enhancing facilities management services.
  • Demonstrable experience with development and maturity of Voice of the Customer programs

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

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