Global Systems Engineer Manager

  • Location:
  • Area of Interest
    Engineer - Pre Sales and Product Management
  • Job Type
  • Technology Interest
    Internet of Everything
  • Job Id

What You'll Do

Cisco seeks a Manager of Systems Engineers (Singapore based) to provide leadership and guidance to regional teams in support of sales and development efforts within Americas Inbound owned Country Global Accounts. 

In this FY18 role, you will be planning the technical direction for the team, identifying expertise to grow the team as needed, and facilitating key partnerships between customer, internal, partner, and client organizations. 

Role & Responsibilities

  • Identify Opportunities
  • Learn how to create a territory plan by compiling SE feedback and adding own knowledge of local market demand
  • Learn how to create a technical resource plan for territory.
  • Collaborate with RM to prioritize and target team opportunities; review quantitative information to identify and explain trends
  • Understand mechanisms for building team capacity and improving team performance. Align resources to deliver on commitments and drive results
  • Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately
  • Assist in qualified partner identification where appropriate
  • Proactively develops and maintains a team of high-performing SEs and continually seeks innovative methods for improving team performance. 
  • Helps meet regional revenue goals by driving innovative technical programs and overseeing day-to-day account-level activities.

Who You'll Work With

This is an ideal position for someone who has proven leadership skills and related industry and technical expertise to advance their career in management or sales. As part of the Global Inbound Organization, it will be necessary to work cross-functionally with various members of the Global Headquarters Team. This will ensure alignment with the global account strategy and consistent local implementation

Who You Are

A people-focused technical sales professional who provides technical direction and business guidance to the regional sales team. Drives revenue through account planning, and resource planning and allocation. 

Desired Skills

  • Monitor and approve requests for customer-focused pre-sales resources
  • Assist in determining domain/solution-focused resources and approving requests for these resources
  • Provide timely and appropriate feedback that focuses on those things that will make the biggest difference in performance; reinforces efforts and progress
  • Track and report team metrics for a given opportunity

 Personal and Organizational Development:

  • Monitor and measure team progress against business plan and recommend changes as needed
  • Interact with business units to provide support for local region
  • Use Cisco technology to stay connected with team members, customers, and peers around the world
  • Lead cross-functional projects within area of responsibility
  • Facilitate Expert communications and expert understanding of customer requirements between customers, corporate, and the field.
  • Proactively seek feedback on self; recognize own capabilities and take initiative to continually improve
  • Advocate for continual improvement in customer experience to increase brand loyalty for Cisco
  • Understand drivers of customer satisfaction and strive to improve customer experiences

Business Acumen

  • Develop local knowledge of business economics and trends of various industries and vertical markets and how Cisco solutions add financial and strategic value.
  • Establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within customer accounts
  • Understand the customer's business model and helps the team identify an architecture and/or solution that provides ROI

Technical Acumen

  • Advanced understanding of inter-networking industry trends, including new products and solutions
  • Advanced understanding of competitive product and solution landscape and can articulate trade-offs between Cisco and competitor products
  • Excellent knowledge in Routing & Switching

Leadership Ability

  • Develop team members’ capabilities in support of individual career goals and team objectives
  • Drive account and resource planning for region and actively collaborate with RM to track plans and course correct as necessary
  • Understand basics of managing technical people and the associated process of running a region
  • Understand the value of best practices and apply best practices and other tools to drive business results.
  • Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework
  • Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviors
  • Translate Cisco's vision for the future into a compelling value proposition for the team
  • Build the capabilities needed to deliver on the team's short and long-term goal, including identification and development of a strong pipeline of the best talent from both internal and external candidate pools
  • Support team members by providing transparency and information during organizational changes
  • Clearly and succinctly, convey information and ideas, including expert executive communication and presentation skills

Minimum Qualifications

  • B.S. Degree
  • 8-12 years industry experience

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference. 

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything – people, process, data and things – and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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