Global TAC Engineer Security (Firewall)

  • Location:
    Mexico City, Mexico
  • Area of Interest
    Technical Support
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

Cisco's Technical Services (TAC) is a team of elite technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.  The Cisco TAC provides live technical support through multiple channels, whenever and wherever you need it.  Technical Services ensures product & network operate efficiently and benefit from the most up to date system and application software.

Who You'll Work With

The TAC Collaboration protocol team works on complex,

challenging issues with some of Cisco's top customers. It's a great opportunity to master the latest technology and products in Security, while working with a technically diverse and supportive team. Grow your skills in a dynamic, team-oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Internet technologies.

Who You Are

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge and specialize. This is a great opportunity for someone with perseverance, an empathetic view of the customer and good customer relationship management skills to hone their skills and advance their career by providing value to customers in the form of current and future type of post-sale services.

* You will work for worldwide customers within your own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision.

* Solve reported product and network problems of moderate complexity.

* Effectively utilize databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction.

* Provide basic systems/product training and intellectual property material.

* Keep up-to-date with the latest technology products in order to provide a high quality support in current and future types of support services.

Minimum Qualifications

* Bachelor or Master degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering).

* Advanced English (oral and written) required

* 3+ years of related experience.

* Direct customer support experience required

* Good technical foundation in networking (CCNA equivalent level or above) is required.

* Good knowledge on CISCO Security products, FirePower, FTD, ASA, IOS XE, CX, CSM, ASDM, etc.

* Passion and demonstrated ability to learn and work in a multicultural team environment.

* Service excellence attitude

* Ability to drive to achieve goals with limited supervision

* Analytical skills

* Ability to work on project / product testing independently.

Desired Skills

* Passion and demonstrated ability to learn and work in a multicultural team environment.

* Service excellence attitude

* Ability to drive to achieve goals with limited supervision.

* Analytical skills

* Ability to communicate in English effectively both verbally and in writing required; other languages would be a plus.

* Other technology or product knowledge, experience or certifications in the following areas are a plus: routing, switching, wireless, programming skills (C, C++, Linux, Shell Scripting)

* Preference for Cisco Certification: CCNP, CCIE.

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.


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