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Group Insurance National Account Manager (Southeast)


Atlanta, GA
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Job Details

Position Title: Group Insurance National Account Manager (Southeast)
Job Code: 440418
Job Location: Georgia-Atlanta

National Account Manager Experienced in Group Insurance and Benefits

Prudential’s Group Insurance (GI) National Account Organization (NAO) Account Management team is seeking a National Account Manager who will be responsible for and dedicated to the day to day service for one of National Account’s largest and most complex clients.  This position requires establishing and maintaining cooperative relationships with the customer at all levels, consultant, third party administrator, and internal business partners—resulting in increased sales revenue, customer persistency, and customer satisfaction. This position also entails working closely with the Account Executive in executing customer-specific business plans that are linked to Group Insurance goals and objectives. Some travel is required.

Daily activities include but are not limited to:

• possessing an understanding of the customer’s plan of benefits, processes, business partners, and issues. 

• initiating actions that maintain high levels of customer satisfaction
• proactively partnering with internal contacts to facilitate timely and acceptable resolution of issues or problems presented by the customer and/or consultant
• collecting information from internal partners, preparing meeting decks, and presenting financial and plan performance information to the client

• responding to customer questions and concerns with a sense of urgency  


• Experience and knowledge in Prudential’s Group Insurance benefits, internal processes, and policies

• Customer management experience
• Experience in Group Insurance underwriting or financials (a plus)
• Strong customer service focus
• A detail-orientated individual with strong analytic, organization and time management skills

• Strong follow-up skills to ensure resolution and closure

• Being able to work under pressure, with a strong sense of urgency, to meet deadlines, performance guarantees, and customer demands

• Demonstrates critical thinking and problem solving skills

• Great partnership skills with all areas of Prudential (i.e., Contracts, Underwriting, Claims, Customer Service, Medical Underwriting, Legal) to satisfy customer’s expectations

• Excellent verbal and written communication skills, including presentation skills

• Proficient with Microsoft Excel and PowerPoint


State Group Life and health insurance license required within 30 days of hire

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Insurance
Schedule: Full-time
Apply on the Company Site
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