MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40%-Lead staff of Installation Services Managers. Hire, train, coach and performance manage team of direct reports (ISM's). Manage the work of four or more ISM in their day-to-day duties. Ensure ISM productivity as it relates to gross margin, accounts receivable, measure time, services, inspections and installer capacity.
20%-Ensure proper staffing is achieved and all territories have proper coverage while filling open positions and during scheduled time off periods (vacation, etc). Provide leadership and direction to other ISMs to cover open territories.
15%-Oversee the recruiting of new installers to join Home Depot's service provider network, ensure proper onboarding and introduction of proper installation standards for assigned territory.
15%-Conduct business line reviews with installers, seek out business process improvement methods.
10%-Services - ensure timely resolution of open services.
NATURE AND SCOPE
Position Reports to Branch Installation Manager
Position has 7 Direct Reprots
ENVIRONMENTAL JOB REQUIREMENTS
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 4 years
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Prior knowledge of installation processes.
Knowledge or experience in the home improvement industry.
Knowledge or experience dealing with sub-contractors.
Working knowledge of Microsoft Office products.
Prior management experience, including knowledge of Human Resources concepts.
Knowledge, Skills, Abilities and Competencies:
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.