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Health Coordinator (Medical Assistant Preferred) - Irving/Dallas, TX

UnitedHealth Group

Dallas, TX
Job Code:
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Job Details

Health Coordinator (Medical Assistant Preferred) - Irving/Dallas, TX(Job Number:709012)

Must be able to travel to different clinics in the are as needed.  Clinics are located in Dallas and Irving
Monday - Friday 8am to 5pm with excellent benefits including 3 1/2 weeks of PTO and 8 paid holidays per year.  Mileage paid when traveling to other clinic locations.
The Focus Group Population Health Coordinator performs a variety of patient related activities to assist physician office personal and the care management team, including contacting patients to ensure timely follow-up, address patient needs, and works with market management to reduce total medical cost.
Primary Job Responsibilities:
  • Documents all patient interactions in a concise manner that is compliant with documentation requirements for Model of Care and Center for Medicare and Medicaid Services (CMS) regulations
  • Conducts in-bound and out-bound calls for program requirements including, but not limited to: patient scheduling, surveys / screenings, reminder calls, census management and distribution of materials to appropriate clinical personnel or patients
  • Schedules and coordinates patient transportation, follow-up physician appointments in all applicable markets, as needed
  • Completes timely data entry of in-bound and / or out-bound call contact information into software applications (Claims Database, Trucare, etc.)
  • Utilizes various reports to track patient referrals and scheduling no-shows for patients in collaboration with Care Management staff and Clinic staff
  • Provides clerical and / or administrative support to clinical staff and managers for special studies, projects and reports
  • Provides excellent customer service by serving as a resource to all internal and external customers
  • Maintains knowledge of all health plan benefits, network, CMS, regulations, health plan and / or MSO policies
  • Call High Risk Members weekly as designated by PCP
  • Maintain accurate utilization scoreboard
  • Assist with Medication Adherence program
  • Verify patients have been seen according to population health stratification list
  • Assist all patients with barriers
  • Ensure appropriate clinical information is communicated when patients are referred to Care Management, Disease Management, Palliative Care, Hospice and Social Work services
  • Performs all other related duties as assigned
  • Complete monthly patient satisfaction surveys

Job Patient Services
Primary Location US-TX-Dallas
Other Location 
Organization WellMed Medical Mgmt, Inc
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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