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Healthcare Provider Relations Advocate – Telecommute, Field Based in Roanoke VA area

UnitedHealth Group

Roanoke, VA
Job Code:
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Job Details

Healthcare Provider Relations Advocate – Telecommute, Field Based in Roanoke VA area(Job Number:725990)

Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.(sm)

The Provider Relations Advocate will be a member of the Optum Virginia team responsible for developing and growing the Medicaid Skilled Nursing network and membership. The Provider Relations Advocate is responsible for the full range of provider relations and service interactions within Optum Health, including working on end-to-end provider claim and call quality, ease of use of physician portal and future service enhancements, and training & development of external provider education programs. Provider Relations Advocates build and nurture positive relationships between the health plan, providers (Skilled Nursing Facilities), and practice managers. Responsibilities also include implementing strategies relating to the development and management of a Medicaid SNF provider network, identifying gaps in network composition and services to assist the network contracting and development staff in prioritizing contracting needs, and may also be involved in identifying and remediating operational short-falls and researching and remediating claims.

Primary Responsibilities:

  • Use pertinent data and facts to identify and solve a range of problems within area of expertise
  • Investigate non-standard requests and problems, with some assistance from others

  • Work exclusively within a specific knowledge area

  • Prioritize and organize own work to meet deadlines

  • Provide explanations and information to others on topics within area of expertise

  • This position will cover providers from Northern to Southwestern Virginia


Job Provider Relations and Service
Primary Location US-VA-Roanoke
Other Location US-Virginia, US-VA-Blacksburg, US-VA-Lynchburg
Organization Complex Care Management
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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