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Healthcare Service Coordinator - STARS PROGRAM - Cochise County, AZ

UnitedHealth Group

Wilcox, AZ
Job Code:
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Job Details

Healthcare Service Coordinator - STARS PROGRAM - Cochise County, AZ(Job Number:724443)

Position Description:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Reach and engage assigned members telephonically, in person and / or through the member's PCP. Some in-person contacts with each assigned member is required. Establish a trusting relationship with members and work with the member to assess the barriers that are prohibiting the member from seeking needed care. Connect members with physicians, provider offices, community resources and / or clinical services as appropriate.
Collaborate and communicate with other members of the member’s care team to improve the quality and efficiency of health care delivery and improve the member experience. Serve as the member's advocate and facilitator in overcoming identified barriers to care, e.g. connecting members with community resources, assisting members with transportation, locating translators. Assist members in understanding and complying with treatment recommendations from their PCP / Specialist, e.g. getting and taking prescribed medications, following special diets. Document all activities in the appropriate clinical management system.

Positions in this function (with the exception of Healthcare Services Coordinator) require education / certification / licensure other than an RN, such as BSW, MSW, Respiratory Therapist, Dietician, Nutritionist, Occupational Therapist, etc. Positions are responsible for providing clinical and medical management services, including case management, health assessments, interventions, and discharge planning. May identify, coordinate or provide appropriate levels of care under the direct supervision of an RN or MD. This function does not include Health Coach, Health Educator and Health Advocate roles that do not require an RN. Those roles are found in the Wellness Coach Management function.
Primary Responsibilities:
  • Moderate work experience within own function
  • Some work is completed without established procedures
  • Basic tasks are completed without review by others
  • Supervision/guidance is required for higher level tasks
  • Role assists in coordinating health services and does not write care plans

Job Clinical & Medical Management
Primary Location US-AZ-Wilcox
Other Location US-AZ-Sierra Vista
Organization C&S Member STAR Navigators
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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