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Healthcare Services Coordinator - Cleveland, OH, Cincinnati, OH, or Columbus, OH

UnitedHealth Group

Cleveland, OH
Job Code:
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Job Details

756541 Healthcare Services Coordinator Cleveland OH Cincinnati OH or Columbus OH

Healthcare Services Coordinator - Cleveland, OH, Cincinnati, OH, or Columbus, OH (756541)

Position Description

Position Description:
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.
The Healthcare Services Coordinator will work as an extension of the local Market Consultation and provider teams by aligning to geographical regions, medical centers and / or physician practices that manage a high volume of membership.
Primary Responsibilities:
  • Assisting in the review of medical records to highlight opportunities for the medical staff.
  • Locate medical screening results / documentation to ensure the closure of gaps in care / suspect medical conditions.
  • Will not conduct any evaluation or interpretation of clinical data and will be supervised by licensed and / or certified staff.
  • Activities may include data collection, data entry, quality monitoring, HQPAF submission and chart collection activities.
  • Partner with your leadership team, the practice administrative or clinical staff to determine best strategies to support the practice and our members.
  • Interaction with members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and / or providers to assist in scheduling appointments, closing gaps in care or chart collection activities.
  • Answer inbound calls from patients and / or providers regarding appointments.
  • Assist members in navigating their network of providers by assisting with follow-up and specialist appointments as needed.
  • Communicate scheduling challenges or trends that may negatively impact outcomes.
  • Optimize customer satisfaction, positively impact the closing of gaps in care and productivity.
  • Manage time effectively to ensure productivity goals are met.
  • Ability to work independently in virtual setting.
  • Ability to problem solve, use best professional judgment and critical thinking techniques to resolve issues as they arise.
  • Adhere to corporate requirements related to industry regulations / responsibilities.
  • Maintain confidentiality and adhere to HIPAA requirements.
  • Other duties, as assigned.
Required Qualifications:
  • High School Diploma / GED or higher
  • Must be able to travel up to 75% within the local area (Cleveland, OH, Cincinnati/Dayton, OH, or Columbus, OH)
  • 1+ years of healthcare background with medical terminology and a familiarity with clinical issues
  • 1+ years of working experience with ICD-9 / 10 and CPT Codes
  • 1+ years of experience with Microsoft Tools: Microsoft Word, Microsoft Excel, and Microsoft Outlook
  • 1+ years of working experience with and knowledge of HIPAA compliance requirements
Preferred Qualifications:
  • Experience working in a physician, provider, and / or medical office
  • EMR and HEDIS knowledge and experience
  • Field-based experience
Soft Skills:
  • Demonstrated ability to identify with a consumer in order to understand and align with their needs and realities
  • Demonstrated ability to perform effective listening skills to empathize with the customer in order to develop a trust and respect
  • Demonstrated ability to take responsibility and internally driven to accomplish goals and recognize what needs to be done in order to achieve a goal(s)
  • Demonstrated ability to turn situations around and go above and beyond to meet the needs of the customer

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: UHG, Optum, Healthcare, Cleveland, OH, Dayton, OH, Cincinnati, OH, Columbus, OH, field-based, HIPAA

Job Details

  • Contest Number756541
  • Job TitleHealthcare Services Coordinator - Cleveland, OH, Cincinnati, OH, or Columbus, OH
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptumInsight

Job Location Information

  • Cleveland, OH
    United States
    North America
  • Other LocationsCincinnati, OH
    Columbus, OH
    Dayton, OH

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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