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Healthcare Services Coordinator - Indianapolis, IN or Louisville, KY

UnitedHealth Group

Indianapolis, IN
Job Code:
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Job Details

Healthcare Services Coordinator - Indianapolis, IN or Louisville, KY(Job Number:731344)

Position Description:
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.
The Healthcare Services Coordinator, will work as an extension of the local Market Consultation and Provider Teams by aligning to geographical regions, medical centers and / or physician practices that manage a high volume of membership.
Primary Responsibilities:
  • Assisting in the review of medical records to highlight opportunities for the medical staff
  • Locate medical screening results / documentation to ensure the closure of gaps in care / suspect medical conditions
  • Will not conduct any evaluation or interpretation of clinical data and will be supervised by licensed and / or certified staff
  • Activities may include data collection, data entry, quality monitoring, HQPAF submission and chart collection activities
  • Partner with your Leadership Team, the practice Administrative or Clinical Staff to determine best strategies to support the practice and our members
  • Interaction with members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and / or providers to assist in scheduling appointments, closing gaps in care or chart collection activities
  • Answer inbound calls from patients and / or providers regarding appointments
  • Assist members in navigating their network of providers by assisting with follow-up and specialist appointments as needed
  • Communicate scheduling challenges or trends that may negatively impact outcomes
  • Optimize customer satisfaction, positively impact the closing of gaps in care and productivity
  • Manage time effectively to ensure productivity goals are met
  • Ability to work independently in virtual setting
  • Ability to problem solve, use best professional judgment and apply critical thinking techniques to resolve issues as they arise
  • Adhere to corporate requirements related to industry regulations / responsibilities
  • Maintain confidentiality and adhere to HIPAA Requirements
  • Other duties, as assigned

Job Clinical & Medical Management
Primary Location US-IN-Indianapolis
Other Location US-KY-Louisville
Organization RQNS Ops
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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