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Healthcare Services Coordinator - Phoenix, AZ

UnitedHealth Group

Phoenix, AZ
Job Code:
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Job Details

Healthcare Services Coordinator - Phoenix, AZ(Job Number:726648)

Position Description: 
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.
Our Customer Service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.
Employees in this position will work as an extension of the local Provider Care teams by aligning to geographical regions and clinics that care for a high volume of Medical & Retirement membership, as well as coordinating all facets of patients’ needs.
Primary Responsibilities:
  • Review all member charts prior to a physician appointment and create alerts / triggers to highlight star opportunities for the provider.
  • Partner with the practice's administrative and clinical staff while managing patient appointments and data between visits.
  • Assist members in navigating their network of providers by assisting with follow-up and specialist appointments as needed.
  • Assist with program eligibility verification.
  • Appropriate referrals to Case Management staff.
  • Interact with patients via telephone; scheduling appointments.
  • Perform data collection and quality monitoring activities, as applicable.
  • Document case information completely, accurately, and in a timely manner.
  • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs.
  • Provide ongoing support and education to team members.
  • Optimize customer satisfaction, and positively impact productivity.
  • Will not conduct any evaluation or interpretation of clinical data and will be supervised by Licensed and / or Certified staff.
  • Adhere to corporate requirements related to industry regulations / responsibilities.
  • Maintain confidentiality and adhere to HIPAA requirements.
  • Other duties, as assigned.

Job Clinical & Medical Management
Primary Location US-AZ-Phoenix
Other Location 
Organization RQNS Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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