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Healthcare Services Coordinator - Tulsa, OK

UnitedHealth Group

Tulsa, OK
Job Code:
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Job Details

Healthcare Services Coordinator - Tulsa, OK(Job Number:727116)

Position Description: 


Energize your career with one of Healthcare’s fastest growing companies.  


You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.


Our Customer Service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.


Employees in this position will work as an extension of the local Provider Care teams by aligning to geographical regions and clinics that care for a high volume of Medical & Retirement membership, as well as coordinating all facets of patients’ needs.


Primary Responsibilities:

  • Review all member charts prior to a physician appointment and create alerts / triggers to highlight Star opportunities for the Provider
  • Partner with the Practice's Administrative and Clinical staff while managing patient appointments and data between visits
  • Assist members in navigating their network of Providers by assisting with follow-up and Specialist appointments as needed
  • Assist with Program Eligibility verifications
  • Appropriate Referrals to Case Management staff
  • Interact with patients via telephone; Scheduling appointments
  • Perform Data collection, Data Entry and Quality monitoring activities, as applicable
  • Document case information completely, accurately, and in a timely manner
  • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs
  • Provide ongoing support and education to team members
  • Optimize customer satisfaction, and positively impact productivity
  • Will not conduct any evaluation or interpretation of Clinical data and will be supervised by Licensed and / or Certified staff
  • Adhere to corporate requirements related to industry regulations / responsibilities
  • Maintain confidentiality and adhere to HIPAA requirements
  • Other duties, as assigned

Job Clinical & Medical Management
Primary Location US-OK-Tulsa
Other Location 
Organization RQNS Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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