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Healthcare Services Coordinator - Waltham, MA

UnitedHealth Group

Waltham, MA
Job Code:
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Job Details

Healthcare Services Coordinator - Waltham, MA(Job Number:729102)

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Positions in this function (with the exception of Healthcare Services Coordinator) require education / certification / licensure other than an RN, such as BSW, MSW, Respiratory Therapist, Dietician, Nutritionist, Occupational Therapist, etc. Positions are responsible for providing clinical and medical management services, including case management, health assessments, interventions, and discharge planning. May identify, coordinate or provide appropriate levels of care under the direct supervision of an RN or MD. This function does not include Health Coach, Health Educator and Health Advocate roles that do not require an RN. Those roles are found in the Wellness Coach Management function.

Primary Responsibilities:

  • Providing exceptional customer service
  • Multi - tasking, inbound / outbound phone calls to members and / or physicians
  • Completing assessments and documentation within a CER system
  • Provide benefit explanation
  • Health care knowledge surrounding disease management, community resources, durable medical / consumable products
  • You will be providing care coordination telephonically; completing assessments and documentation within a clinical system while multi - tasking other applications gathering information to support member's needs
  • Telephonic case management and some administrative responsibilities for the clinical department related to member care
  • Moderate work experience within own function
  • Some work is completed without established procedures
  • Basic tasks are completed without review by others
  • Supervision / guidance is required for higher level tasks
  • Role assists in coordinating health services and does not write care plans

Job Clinical & Medical Management
Primary Location US-MA-Waltham
Other Location 
Organization C&S Massachusetts ABD LTC
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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